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suggestion that plusnet should provide a comprehensive status service

deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: 23-04-2013

suggestion that plusnet should provide a comprehensive status service

As above i think that plusnet should  provide a comprehensive status page like akin to ZEN and some others  that list both faults and outages as well as planned maintenance , in detail  too
It would then allow us that play online games ,sometimes  early mornings due to time zones ,to plan  or be better prepared for BT's maintenance or reports of faults on network nodes  that may affect our services , take this morning  twice my PPPOE session was terminated  the I found the info  on ZEN's status it should on been on plusnet , part of  basic customer service and  support is it not?
1 REPLY
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: suggestion that plusnet should provide a comprehensive status service

Hi deathtrap,
We do post updates to our service statuses that we feel will impact a large majority of our users, however, this does mean that we may miss some areas out at times. I do understand where you're coming from and I'm happy to pass the feedback on. It may be something that we look into expanding in the future, however, at the moment there's nothing set in stone.