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still traffic shaping us this is not right

Br0wn
Dabbler
Posts: 16
Registered: 16-05-2013

still traffic shaping us this is not right

Stop traffic shaping us now. if you do not stop it I will go to trading standards because I am paying for a service you are not giving me and people in my house. I am also seriously thinking about going with another IP as you are not giving us what we are paying for.
14 REPLIES
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: still traffic shaping us this is not right

What package / connection are you on and what makes you think you are being traffic shaped ?
A little more info may help you case here.
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: still traffic shaping us this is not right

Br0wn - if you are talking about slow speeds on usenet (nntp) see this thread http://community.plus.net/forum/index.php/topic,114942.0.html
Moderator
Moderator
Posts: 18,686
Thanks: 1,944
Fixes: 247
Registered: 11-01-2008

Re: still traffic shaping us this is not right

if you're on a package that doesn't have shaping then there isn't any shaping, there's prioritisation but that's different.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: still traffic shaping us this is not right

The product you're on has 2 hours of speed restrictions, during 8pm and 10pm. This is clearly shown on our website and can be found here: http://www.plus.net/support/broadband/products/archive/plusnet-extra-archive.shtml#trafficManagement
What services are you having problems with and are you seeing any slowdowns outside of these periods?
I've just noticed that you've got a fault ticket open that we're looking into, is this the issue you're referring to?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Br0wn
Dabbler
Posts: 16
Registered: 16-05-2013

Re: still traffic shaping us this is not right

I have 2 screen caps of the performance issues after we contacted you about this traffic shaping on Monday. We did speed tests and our speeds were better after we spoke to you, but on Wednesday they have got low again please see the screen caps

Br0wn
Dabbler
Posts: 16
Registered: 16-05-2013

Re: still traffic shaping us this is not right

Quote from: Chris
The product you're on has 2 hours of speed restrictions, during 8pm and 10pm. This is clearly shown on our website and can be found here: http://www.plus.net/support/broadband/products/archive/plusnet-extra-archive.shtml#trafficManagement
What services are you having problems with and are you seeing any slowdowns outside of these periods?
I've just noticed that you've got a fault ticket open that we're looking into, is this the issue you're referring to?

yes Chris this is the issue I am referring to
Br0wn
Dabbler
Posts: 16
Registered: 16-05-2013

Re: still traffic shaping us this is not right

no broadband and network error

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: still traffic shaping us this is not right

Have you been able to do the tests we asked for on your fault ticket yet? The ticket is currently with you so if you can reply to it via our website we'll continue looking into the issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Br0wn
Dabbler
Posts: 16
Registered: 16-05-2013

Re: still traffic shaping us this is not right

yes Chris
when i try to go to http://www.plus.net/suppo...e.shtml#trafficManagement
it say 503 Service Unavailable
when i tried again now it is saying 404 web page not found !?
RPMozley
Aspiring Pro
Posts: 1,118
Thanks: 30
Fixes: 5
Registered: 04-11-2011

Re: still traffic shaping us this is not right

You have to click on the original link post as the quoted link seems to have been messed up.
Or use this link:
Traffic management
That's RPM to you!!
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: still traffic shaping us this is not right

To be exact you appear to have copied the link in a post which has been truncated by the forum software rather that clicking on it
What you are trying to link to is
http://www.plus.net/suppo...e.shtml#trafficManagement whereas the correct link is http://www.plus.net/support/broadband/products/archive/plusnet-extra-archive.shtml#trafficManagement
The links above are shown in full by stopping the forum software mucking them up
Br0wn
Dabbler
Posts: 16
Registered: 16-05-2013

Re: still traffic shaping us this is not right

https://www.plus.net/wizard/
https://www.plus.net/wizard/?p=view_question&id=69529696
All these tests have been done 2/3 times the fault is your end. I will ask you again to stop traffic shaping us, thank you. Also my daughter as well as my lodger are trying to use the internet for job search and/or college/training courses search, but with you traffic shaping us they are not able to do this!
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: still traffic shaping us this is not right

Yes they are shaping your traffic for the 2 hours between 8pm and 10pm and not at any other time. No matter how many times you ask they are not going to stop doing that as it's part of the product specification.
You were asked
Quote from: Chris
What services are you having problems with and are you seeing any slowdowns outside of these periods?

I can't see where you've answered that.
A common cause of slowdowns is faults on the line.
Quote from: Chris
Have you been able to do the tests we asked for on your fault ticket yet? The ticket is currently with you so if you can reply to it via our website we'll continue looking into the issue.

Have you done as requested?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: still traffic shaping us this is not right

Quote
Also my daughter as well as my lodger are trying to use the internet for job search and/or college/training courses search, but with you traffic shaping us they are not able to do this!

I think there is some confusion here, the traffic management on the account will *not* stop this. The problem you're currently having is a fault which we'll pick up and help to get fixed, this is not the same as traffic shaping.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff