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speed (or lack of it)

rommie2004
Newbie
Posts: 1
Registered: ‎30-12-2009

speed (or lack of it)

Have been consistantly getting slow speeds since I changed to Plusnet.  Have gone through all the parphonalia of testing etc etc and just cant be bothered anymore.  Will see my contract out , then move.
7 REPLIES
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: speed (or lack of it)

There's a number of users in here who have a pretty good record in helping people people get to the bottom of what's going on with speed/connection problems. Post with some more information and we'll see what we can do to help.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: speed (or lack of it)

@Rommie2004
What are you seeing low speeds on? Is it downloads or general web browsing?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rgccltd
Dabbler
Posts: 16
Registered: ‎30-07-2007

Re: speed (or lack of it)

I am also getting slow speeds on downloads, trying to download exchange trial from microsoft and is coming down at 9.77KB/sec and going to take 21 hours !. My connection is fine and the plusnet  speed test reports 5725 kbps. Have disconnected a few times but made no difference. On old premier option 1 account so should not have any restrictions untill 1600. Any one know whats causing this as it s affecting downloads, usenet  and streaming which is constantly buffering.
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: speed (or lack of it)

How much have you downloaded so far this month?
It might be worth trying to swap to a different gateway as some are looking worse than others at the moment.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
rgccltd
Dabbler
Posts: 16
Registered: ‎30-07-2007

Re: speed (or lack of it)

Hi Jelv
Have downloaded 7.41 GB which is well within my limit of 20GB and restrictions only kick in at 13GB and then only after 1600 to midnight for the premier option 1 account so it shouldnt be that. Wanted to get my download done before I hit my peak time at 1600 but its not going to happen at this speed.
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: speed (or lack of it)

Have you checked your gateway?
PTE-AG1 and THN-AG1 are looking pretty rough at the moment.
NB These are links to the live graph and so may look rather different to the time of posting if you are reading this post in 2010.


Edit: pcl-ag03 which I'm on at the moment looks like a good one to be on!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
rgccltd
Dabbler
Posts: 16
Registered: ‎30-07-2007

Re: speed (or lack of it)

Thanks Jelv
Just disconnected and reconnected twice more and moved from thn-ag1 to pte-ag2 and the download is now running at 406KB/sec which is alot better. Looks like there is some problems on the other gateways?
Thanks for your help.