shocked at the level of poor service i am receiving (phone and broadband)

[#1]

I can't see where you've actually posted what it said. Could you copy past the entire response (minus your telephone number) from the BT wholesale checker please.

[#2]

ive just remembered something, when i move house (i have placed an order to move already) will i still have my un capped upload speed?

[#3]

Providing it's 21CN you're moving to. If, for some reason it didn't, it'd only take 24 hours to put it right

[#4]

its  21cn we are moving to, yes.

[#5]

Just let us know once you're connected and we can check