"We will do you proud".
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"We will do you proud".
07-03-2016 7:04 PM
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I was not proud of the fact it took me 30 minutes to get through to customer services a couple of days ago. When I actually managed to speak to someone, they then wanted me to go on hold again to transfer me onto another department. At that stage I gave up as I had enough of their "service" by this time. My experience was worse than dealing with BT.
![Angry Angry](/html/@8746C25E4D2FCE77DBF681B64ABA6B5A/images/emoticons/angry.gif)
Re: "We will do you proud".
08-03-2016 1:18 AM
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.........................proud" say Pnet.
Re: "We will do you proud".
08-03-2016 10:04 AM
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https://www.asa.org.uk/Consumers/How-to-complain.aspx
Let us know how you get on.....
Alternatively stop believing advertising
- what does "we will do you proud" mean: Nothing - its is just random words
a bit like "honest broadband from Plusnet" what that mean - nothing more than it is not illegal broadband from Plusnet!
As has been said on here umpteen times Plusnet is now a mass market ISP aimed at the LOWEST price sector of the market.
So you get a service appropriate to that level - rubbish mostly.
But none seems to care about this, much less actually think about why the price might be that low
All that anyone seems interested in is low prices so the companies just provide what the market as a whole wants.............
If you do want a better service you buy a business grade line which surprise surprise costs more or for really super service you go to a niche ISP supplier such as AAISP - However looking at their prices charged for having such a top rated service will leave you running for the loo as you will cr*p yourself.
Re: "We will do you proud".
08-03-2016 10:53 AM
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get over it !
Re: "We will do you proud".
08-03-2016 10:54 PM
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including false or deceptive messages"
The above is a selective copy and paste from https://www.gov.uk/marketing-advertising-law/regulations-that-affect-advertising.
Saying that the words "We will do you proud" are actually meaningless (X47c's post) is unreasonable as the sense of a phrase in English comes from far more than the bare words. "I am all ears" has a meaning to most English speaking people that is very different from the bare words. Translate those words directly into another language and it no longer makes anything like the sense most English people would take from it. The same is true of "We will do you proud". The phrase means far more than the sum of the words.
It has a traditional meaning and I accept that nowadays, there is an alternative interpretation that may be more accurate in Plusnet's case at the moment.
I accept that Plusnet are cheap - that is unquestionably true. I am not sure that that should be used as an excuse for providing rubbish service unless you advertise that you provide rubbish service. If Plusnet choose to advertise that their service will make me proud to be a customer then their service should do just that. Do phone queues of 30 minutes make me proud? Does a billing system that cannot be stopped from taking money when no service is being provided make me proud? Does an order system that does not know when an order has been rejected make me proud. No to all of them.
In my opinion, these adverts should be withdrawn.
Re: "We will do you proud".
09-03-2016 7:54 AM
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Re: "We will do you proud".
09-03-2016 9:15 AM
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Re: "We will do you proud".
09-03-2016 9:17 AM
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[Moderator's note by Dick (Strat) Avoidance of swear filter edited as per forum rule.
Re: "We will do you proud".
09-03-2016 1:17 PM
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Re: "We will do you proud".
09-03-2016 1:45 PM
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Quote from: chenks76 you are, of course, free to go to another ISP that may do you proud.
Thank you. I would never have thought of this possibility without your kind intervention to point it out.
At present my internet is working as well as it ever does mostly thanks to Openreach for providing and maintaining the wiring and the exchanges that my connection goes through. Should that cease to be the case, then I may well take up your suggestion. I have succeeded in finding a phone provider considerably cheaper than the norm who answers the phone within a ring or two, who organise repairs swiftly and efficiently and who keep me informed of progress. They provide the service level that I expect at a price below that demanded by others. In other words - they do me proud. Maybe I can find an ISP with the same abilities. Likely alternatives cannot be much worse than Plusnet though they can certainly be more expensive.
@ Empirical.
If you think about it most things outside mathematics are subjective. The law certainly bases decisions on what an average person would consider reasonable, that is, it accepts decisions based on judgement. I doubt if an average person would think a 60 minute wait for a phone to be answered is reasonable especially if that is a regular thing. I also think that a reasonable person would say that "do you proud" has a conceptual meaning related to good quality even if it is not quantifiable. Whether those two reasonable but subjective views are sufficiently at odds for the ASA to take action is not clear to me. But if you do not ask.......
Re: "We will do you proud".
09-03-2016 4:48 PM
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Quote from: mikesalway1 I think that advertisement could well fall foul of trading standards.
I was not proud of the fact it took me 30 minutes to get through to customer services a couple of days ago. When I actually managed to speak to someone, they then wanted me to go on hold again to transfer me onto another department. At that stage I gave up as I had enough of their "service" by this time. My experience was worse than dealing with BT.
I have had exactly the same experience for 2 days
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