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"Get an extra 2GB of data if you’re a broadband customer"

Grumpyfrog
Interested
Posts: 2
Registered: ‎14-03-2018

"Get an extra 2GB of data if you’re a broadband customer"

Absolutely great offer.

However, if like me, you are already a broadband and mobile customer, it is not for us.

Again a "new customer" offer only.

Very disappointing Plusnet!

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 11,086
Thanks: 3,386
Fixes: 260
Registered: ‎30-07-2007

Re: "Get an extra 2GB of data if you’re a broadband customer"

https://www.plus.net/help/mobile/mates-rates-guide/

You should be able to phone and get a new plan with the extra data

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Grumpyfrog
Interested
Posts: 2
Registered: ‎14-03-2018

Re: "Get an extra 2GB of data if you’re a broadband customer"

Thanks Mister W for the reply.

I understand that I can upgrade my plan by paying extra and receive an extra 2gb of data, but not add it to my existing plan and pay no extra.

I have tried.

Maybe its time for a change.