"Customer Satisfaction Survey to be proud of" - missing a trick
Hey folks,
And rightly so (although saying that may seem odd to posters in this forum who have problems).
However, a savvy consumer (a minority, perhaps) will always look beyond the claims for the source. I don't see it (and worse, I couldn't find it when I looked for it).
Why mention this? Yesterday I was helping a friend make an informed choice about switching ISP, and being a long term satisfied customer, I naturally included Plusnet in my comparison.
Before I ambled over to the ThinkBroadband comparison , I took him to the Plusnet home page and diverted through the `call out` on the first page.... And spun off to show him the survey.... Which was a little embarrassing.
Hopefully he'll decide to go with Plusnet (another referral to a very small charity
).
Be brilliant.
Tom
Quote Customer satisfaction to be proud of
A recent independent survey shows that our customers are more satisfied than those of Sky, Talk Talk and Virgin
And rightly so (although saying that may seem odd to posters in this forum who have problems).
However, a savvy consumer (a minority, perhaps) will always look beyond the claims for the source. I don't see it (and worse, I couldn't find it when I looked for it).
Why mention this? Yesterday I was helping a friend make an informed choice about switching ISP, and being a long term satisfied customer, I naturally included Plusnet in my comparison.
Before I ambled over to the ThinkBroadband comparison , I took him to the Plusnet home page and diverted through the `call out` on the first page.... And spun off to show him the survey.... Which was a little embarrassing.
Hopefully he'll decide to go with Plusnet (another referral to a very small charity
).Be brilliant.
Tom
Laudable indeed.
I saw (of course) the notice... The trouble was when I searched for the source and was unable to find it.
Hence my suggestion of linking to it.
Having spent years as an Business Analyst-cum-Consultant, bridging Business and IT communities, I learnt early on to always look for proof to support what otherwise may be half baked / impulsive ideas and darned right dishonest claims. I take that into my everyday world and apply the same rigour to Political, Media and Corporate statements. If the data, stats and/or source are not clear, I am unable to make an informed decision or develop my own opinion with confidence.
It is my nature is to be intolerant of two things - the act of allowing oneself to be turned into sheep by rehtoric and, oh, intolerance
Alas, my friend knows me well and if I hadn't gone to look for it (remember that my objective was to give unbiased advice), I would have potentially missed giving him the opportunity to use another factor in his decision.
I hope that makes sense.
BTW, he's signing up with Plusnet :D.
I saw (of course) the notice... The trouble was when I searched for the source and was unable to find it.
Hence my suggestion of linking to it.
Having spent years as an Business Analyst-cum-Consultant, bridging Business and IT communities, I learnt early on to always look for proof to support what otherwise may be half baked / impulsive ideas and darned right dishonest claims. I take that into my everyday world and apply the same rigour to Political, Media and Corporate statements. If the data, stats and/or source are not clear, I am unable to make an informed decision or develop my own opinion with confidence.
It is my nature is to be intolerant of two things - the act of allowing oneself to be turned into sheep by rehtoric and, oh, intolerance
Alas, my friend knows me well and if I hadn't gone to look for it (remember that my objective was to give unbiased advice), I would have potentially missed giving him the opportunity to use another factor in his decision.
I hope that makes sense.
BTW, he's signing up with Plusnet :D.
