cancel
Showing results for 
Search instead for 
Did you mean: 

portal login failing username/ pw error

Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

portal login failing username/ pw error

I can login to the FTP server for my old web site so I know the username and pw are correct, but portal is not working currently
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
14 REPLIES
MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

Re: portal login failing username/ pw error

Same problem here  Sad
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: portal login failing username/ pw error

Me too !  Cry
Moderator
Moderator
Posts: 19,037
Thanks: 2,087
Fixes: 311
Registered: ‎11-01-2008

Re: portal login failing username/ pw error

portal isn't even loading here..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Re: portal login failing username/ pw error

... and me.
Community Gaffer
Community Gaffer
Posts: 5,286
Thanks: 612
Fixes: 5
Registered: ‎04-04-2007

Re: portal login failing username/ pw error

Sounds like we've got a failure somewhere.. Sad
Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,286
Thanks: 612
Fixes: 5
Registered: ‎04-04-2007

Re: portal login failing username/ pw error

Looks like it's working again?
Kelly Dorset
Broadband Service Manager
Moderator
Moderator
Posts: 19,037
Thanks: 2,087
Fixes: 311
Registered: ‎11-01-2008

Re: portal login failing username/ pw error

yeah, working ok here again.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

joecool
Grafter
Posts: 117
Registered: ‎03-08-2007

Re: portal login failing username/ pw error

Hi also had problems tonight for the first time, but seems ok now.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: portal login failing username/ pw error

Sorry about that, joecool. It was down for a short period of time but all seems to be working now Smiley
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: portal login failing username/ pw error

Could PlusNet
Please enlighten us to what the problem(s) / Issue(s) were
Community Gaffer
Community Gaffer
Posts: 13,550
Thanks: 1,243
Fixes: 102
Registered: ‎04-04-2007

Re: portal login failing username/ pw error

The application server on a couple of our back-end portal servers got into a bit of a tangle. It was restarted and the problem cleared.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: portal login failing username/ pw error

Cheers Bob
Was it the same servers that was upgraded on Friday by any chance ?Huh
Quote from: Kelly

On Friday our Operations Team upgraded some of the software packages on the servers which may have helped.
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: portal login failing username/ pw error

No, the post quoted from Kelly was relating to Community Servers.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: portal login failing username/ pw error

Phew, that is a relief then Smiley