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portal login failing username/ pw error

Gus
Rising Star
Posts: 3,211
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

portal login failing username/ pw error

I can login to the FTP server for my old web site so I know the username and pw are correct, but portal is not working currently
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
14 REPLIES 14
MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

Re: portal login failing username/ pw error

Same problem here  Sad
Nibiru
Community Veteran
Posts: 5,797
Thanks: 424
Fixes: 11
Registered: ‎11-08-2007

Re: portal login failing username/ pw error

Me too !  Cry
Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
dvorak
Moderator
Moderator
Posts: 28,385
Thanks: 6,221
Fixes: 1,451
Registered: ‎11-01-2008

Re: portal login failing username/ pw error

portal isn't even loading here..
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
bobboulby
Grafter
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Re: portal login failing username/ pw error

... and me.
Kelly
Hero
Posts: 5,496
Thanks: 375
Fixes: 9
Registered: ‎04-04-2007

Re: portal login failing username/ pw error

Sounds like we've got a failure somewhere.. Sad
Kelly Dorset
Ex-Broadband Service Manager
Kelly
Hero
Posts: 5,496
Thanks: 375
Fixes: 9
Registered: ‎04-04-2007

Re: portal login failing username/ pw error

Looks like it's working again?
Kelly Dorset
Ex-Broadband Service Manager
dvorak
Moderator
Moderator
Posts: 28,385
Thanks: 6,221
Fixes: 1,451
Registered: ‎11-01-2008

Re: portal login failing username/ pw error

yeah, working ok here again.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
joecool
Grafter
Posts: 126
Registered: ‎03-08-2007

Re: portal login failing username/ pw error

Hi also had problems tonight for the first time, but seems ok now.
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: portal login failing username/ pw error

Sorry about that, joecool. It was down for a short period of time but all seems to be working now Smiley
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: portal login failing username/ pw error

Could PlusNet
Please enlighten us to what the problem(s) / Issue(s) were
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,022
Thanks: 3,769
Fixes: 238
Registered: ‎04-04-2007

Re: portal login failing username/ pw error

The application server on a couple of our back-end portal servers got into a bit of a tangle. It was restarted and the problem cleared.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: portal login failing username/ pw error

Cheers Bob
Was it the same servers that was upgraded on Friday by any chance ?Huh
Quote from: Kelly

On Friday our Operations Team upgraded some of the software packages on the servers which may have helped.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: portal login failing username/ pw error

No, the post quoted from Kelly was relating to Community Servers.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: portal login failing username/ pw error

Phew, that is a relief then Smiley