portal login failing username/ pw error

Gus · ‎31-07-2007

I can login to the FTP server for my old web site so I know the username and pw are correct, but portal is not working currently

FTTP 500 regrade from Tues 28th November

MrT · ‎30-06-2010

Same problem here

Anonymous · ‎30-04-2014

Me too !

dvorak · ‎11-01-2008

portal isn't even loading here..

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'

bobboulby · ‎20-07-2007

... and me.

Kelly · ‎04-04-2007

Sounds like we've got a failure somewhere..

Kelly Dorset
Ex-Broadband Service Manager

Kelly · ‎04-04-2007

Looks like it's working again?

Kelly Dorset
Ex-Broadband Service Manager

dvorak · ‎11-01-2008

yeah, working ok here again.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'

joecool · ‎03-08-2007

Hi also had problems tonight for the first time, but seems ok now.

LinnPlusnet · ‎03-02-2014

Sorry about that, joecool. It was down for a short period of time but all seems to be working now

TORPC · ‎08-12-2013

Could PlusNet
Please enlighten us to what the problem(s) / Issue(s) were

bobpullen · ‎04-04-2007

The application server on a couple of our back-end portal servers got into a bit of a tangle. It was restarted and the problem cleared.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

TORPC · ‎08-12-2013

Cheers Bob
Was it the same servers that was upgraded on Friday by any chance ?

Quote from: Kelly

On Friday our Operations Team upgraded some of the software packages on the servers which may have helped.

Chris · ‎05-04-2007

No, the post quoted from Kelly was relating to Community Servers.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

TORPC · ‎08-12-2013

Phew, that is a relief then

Re: portal login failing username/ pw error