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plusnet service

plusnetiscrap
Newbie
Posts: 1
Registered: 25-10-2013

plusnet service

the back up service is useless,cant get through on phone cant find a direct email address to report problems absolute garbage
2 REPLIES
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: plusnet service

You need to raise a question online. They don't accept emails because emails are easily lost/deleted and hence not fully traceable.
Go to https://portal.plus.net/wizard/index.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: plusnet service

Sorry to hear about the problem with your service.
Having just made a few checks the connection seems to be dropping out frequently which is why you've been seeing the router login screen. (please see the graph below which shows this)
The details you would need to enter there by the way should be "Administrator" for the username with the router's serial number being the password.
I can see you've raised a ticket using the link jelv provided, however I'd urge you to raise this using our online faults troubleshooter at http://faults.plus.net
I know that's asking more from yourself but that will save on a good deal of back and forth between you and ourselves as it will make sure we have all the information we need to deal with the issue for you.
<img src="http://community.plus.net/visualradius/generated/image13826967055462.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team