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plusnet service standards

twitchy14
Grafter
Posts: 40
Registered: ‎16-10-2011

plusnet service standards

As explained prior, following internet being down for hours, and no contact no on pnet lit, mistakenly rang direct enquires, lst time in years, knowing it expensive at £l enq, as l thought, then it taking the pnet rep 29min to instruct various way to get back on internet, my bill was 34pound for that one call, 67 in total.  Spoke to pnet who direct me to bt as their responsability, speak to bt they say pnets responsability, both on more than one occassion, l guess one or both will have recorded message and could tell me if l rang the number or they put me through, or adviced me the cost of such, coming as a complete shock.  All in all pnet in one way or another, be it penalties for gb overuse, uprgrading, have turned out to be very expensive for me, far more than sky or virgin used sky lyr, virgin 4yr, the advertised economy has not been so for me, and for a service with more disconnections and much slower, increased stress with it, l do read of those who think it wonderful, truly economical with good service, l wonder, for me its saturation ads, emphasis saving,
but find as a light user l still went over the allegedly asequate gb allowance, financial penalties, need to upgrade, extra cost, now at sky and virgin prices for poorer service, huge mistake changing to plusnet, then its the sting with the excessive cancellation charges, 40pound for rubbish router, might add sky leave their router, box and dish, and no charge, as with virgin, but its what pnet need to do to try and keep customers. l will end my much repeated monologue about how rubbish my experience with pnet been, more than enough.
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2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: plusnet service standards

Refers to this previous thread http://community.plus.net/forum/index.php/topic,103858.0.html for more background
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: plusnet service standards

Hi twitchy14,
Is there anything that wasn't answered in the other thread I can help you with?
Jojo