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on line chat is useless. do not allow you to type anything.

kensfishbar
Grafter
Posts: 25
Registered: ‎28-06-2015

on line chat is useless. do not allow you to type anything.

It took ages to wait for your turn.  But the windows does not allow you to type anything when it is my turn.  Also after waiting for a long time, the chat window does not make a beep or sound or blink at all.  Do you really expect people stop doing anything else and just stare at the on line chat windows.
6 REPLIES 6
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: on line chat is useless. do not allow you to type anything.

I haven't had a problem typing on the 3 occasions I've used it, how odd. I still found it pretty useless though.
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: on line chat is useless. do not allow you to type anything.

i used the online chat yesterday and although it worked as expected, i agree that it was a useless experience.
i was basically told that they couldn't help and i would need to use the phone.
what's the point in having the online chat if they can't replicate what can be done using the phone.
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: on line chat is useless. do not allow you to type anything.

Quote from: chenks76
what's the point in having the online chat if they can't replicate what can be done using the phone.

Because they can fob off assist multiple users simultaneously.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Mayfly
All Star
Posts: 1,549
Thanks: 410
Fixes: 1
Registered: ‎04-06-2009

Re: on line chat is useless. do not allow you to type anything.

Ditto with me chenks76.
I was told I needed to phone, all I want is a returns bag but appear to be ignored by whatever method I try to contact PN. When I looked at phoning the first time there were 59 calls waiting then 52!
gofaster
Rising Star
Posts: 369
Thanks: 15
Registered: ‎01-08-2007

Re: on line chat is useless. do not allow you to type anything.

Eeeeh! It sounds almost frustrating enough to send you running to the woods to whittle spoons  Grin
chenks76
All Star
Posts: 3,274
Thanks: 338
Fixes: 12
Registered: ‎24-10-2013

Re: on line chat is useless. do not allow you to type anything.

or to another ISP .......