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no bb still

jesse
Newbie
Posts: 8
Registered: ‎19-06-2015

no bb still

disgusting terrible service switch to plusnet on 18 may still no bb just keep getting excuse after excuse and more and more tickets (105361900) never had a experience like this.
18 REPLIES 18
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,131
Thanks: 1,807
Fixes: 501
Registered: ‎01-01-2012

Re: no bb still

Sorry to hear your still not up and running.
It looks like your order's being delayed due to a routing issue.
I'll see if we can get this chased up.
After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jesse
Newbie
Posts: 8
Registered: ‎19-06-2015

no bb still 2nd post

you could not make this up if you tried still no bb from may ,phone calls and more phone calls, more tickets more dates bb is now on 30/6/15 -3/7/15 -2/7/15 ? ask to cancel my contract yes that is OK Sir, but will only cancel my bb I Cry  would  have to pay the full term of 18 mts for the phone line.WHY this is this is fiber with phone deal .Can not have fiber with out phone line SO plusnet are stopping me going to a different provider can not be right need to check the legal side of this. for got to mention text to day How well are we doing
All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: no bb still 2nd post

Why open a new topic? Why not just update your first post? I await this topic to get closed.
dvorak
Moderator
Moderator
Posts: 29,725
Thanks: 6,593
Fixes: 1,485
Registered: ‎11-01-2008

Re: no bb still

mod:note
topics merged to keep all info in one place.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jesse
Newbie
Posts: 8
Registered: ‎19-06-2015

Re: no bb still

Thanks just need a sensible reply as i am new to this site How do you update your post ?
Oldjim
Resting Legend
Posts: 38,460
Thanks: 741
Fixes: 63
Registered: ‎15-06-2007

Re: no bb still

just click on the reply button at the bottom or indeed the top of your thread
All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: no bb still

Quote from: jesse
Thanks just need a sensible reply as i am new to this site How do you update your post ?

No worries, your topics have now been merged so you only have 1 active Smiley
jesse
Newbie
Posts: 8
Registered: ‎19-06-2015

Re: no bb still

Many thanks for your reply reff update
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: no bb still

Thanks for your time on the phone.
As mentioned I'm pushing to get you connected on Thursday and will make sure a modem is with you by then.
I'll update your ticket shortly and will follow things up with a call on Thursday to see how things went.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jesse
Newbie
Posts: 8
Registered: ‎19-06-2015

Re: no bb still

HEAR we go again no bb no moden sat in all day waste of time their has to be and End ?
All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: no bb still

Decipher mode:
Here we go again. No broadband, no modem. I've sat in all day, what a waste of my time! There has to be an end to this?!?!  Crazy
Sorry to hear 😕
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: no bb still

I'm very surprised the modem hasn't arrived as Adam posted this directly from here. We'll dig in to what's happened on the order and update you tomorrow.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jesse
Newbie
Posts: 8
Registered: ‎19-06-2015

Re: no bb still

Hi modem came at 10 am today do i connect it ? or wait for someone to confirm that fiber at BT exchange is done. PS thanks for posting the modem.jesse
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: no bb still

I'm sorry that took a while to turn up.
Unfortunately it looks like my request to expedite the fibre activation was refused due to no engineer availability until 2/7/15.
I'll ensure we make it up to you after the service has been activated.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team