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new phone and broadband customer

magnetism2772
Grafter
Posts: 983
Registered: ‎06-06-2010

new phone and broadband customer

hi
using the Internet from my local library today
I'm a new phone and broadband customer
phone went live today 12th july and that works fine
I'm waiting for my cable router and hopefully I can physically install it and
run an ethernet cable up to my desktop without any problems
I need a plusnet email address as I didnt create one during signup
Could do with some one who knows how to do this to make a post , thanks
as I've probably lost my previous tiscali/toucan email address.
need to check that ,
17 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: new phone and broadband customer

Hi there and welcome to Plusnet,
Don't worry if you didn't create an address using sign up, just follow this link: https://portal.plus.net/my.html?P%2BVHYN6YBvn5XnJBpBx5LxGvNgoXUgKqC3f0fFmIgOsmrrsujjYNOoAbUr2%2FgAxC... login and click 'create new mailbox'
If you need any help setting up an e-mail client like Outlook or Outlook express after that this should also help: http://www.plus.net/support/email/setup/settings.shtml
Just give us a shout back on here if you have any problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: new phone and broadband customer

I hope you haven't ordered a cable router as that won't work with ADSL - you need an ADSL router
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: new phone and broadband customer

I though of mentioning that Jim but hopefully its just an incorrect turn of phrase. magnetism2772 you know where to come for advice on routers if you need any Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
magnetism2772
Grafter
Posts: 983
Registered: ‎06-06-2010

Re: new phone and broadband customer

hi all
I've managed to connect to here using my usb  thompson speedtouch ASDL modem that i got when i joined toucan internet 5 years ago
It works okay
hmmm
magnetism2772
Grafter
Posts: 983
Registered: ‎06-06-2010

Re: new phone and broadband customer

thanks to the two of you
I  may need advice , all though I'm an engineer hmm
About the plusnet router
I ddnt want wireless, as i like wires , i accepted what was offered when i signed up with plusnet
strange my earlier modem works
any ideas why i cant use it permenantly
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: new phone and broadband customer

No reason at all except it may not support ADSL2+ but that will only be a factor if you are on Pro or Extra
magnetism2772
Grafter
Posts: 983
Registered: ‎06-06-2010

Re: new phone and broadband customer

ah ok thanks Oldjim
it is working hence i'm able to use the internet, and this forum
I shall  use it untill i go onto the plusnet extra package
tc Oldjim

198kHz
Aspiring Champion
Posts: 3,490
Thanks: 423
Fixes: 11
Registered: ‎30-07-2008

Re: new phone and broadband customer

Quote from: magnetism2772
About the plusnet router
I ddnt want wireless, as i like wires , i accepted what was offered when i signed up with plusnet

The PN router will be fine with ethernet - just disable the wireless facility.
Quote from: magnetism2772
strange my earlier modem works
any ideas why i cant use it permenantly

You can use it, but I wouldn't advise it once you've got the router.
A router separates the WAN (Internet) from your LAN (one or more PCs) and is so called because it routes (requested) packets between your public IP address and the IP address(es) of your computer(s), and thus inherently provides a hardware firewall. A USB modem is 'wide open'.
Routers tend to more reliable, too, and are not reliant on drivers within the PC.
Plus, of course, the general consensus is that to avoid DSLAM problems, eg Target Margin rising, routers are best left on 24/7, which with a USB modem would entail having the PC on 24/7.
Remember you are unique - just like everyone else
magnetism2772
Grafter
Posts: 983
Registered: ‎06-06-2010

Re: new phone and broadband customer

Have a plusnet  telephone line now, it works
I also know I now have plusnet broadband on the ends of my phone line

just informing the plusnet team
that a plusnet parcel  turned up today, 13th July  - opening the box - title of my youtube  video - imao
inside was a jazzy router , complete with installation instructions and a micro filter , a small length of broadband cable (looks like telephone cable )that fits in between the broadband cable and the POTS (plain old telephone system)telephone socket
telephone socket is downstairs , my desktop upstairs , so i'm running a longer piece of  ethernet (patch)cable up the stairs  and into a bedroom
thats the only hard bit , as i will  need to clip the cable as i go
I shall do that part a little later
I'm impressed , but its  now  lunch hour  - so tools  have been put back into my toolbox 

Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: new phone and broadband customer

I can see that you are connected fine at the moment from checking the logs on your account so it looks like you've done a good job.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
magnetism2772
Grafter
Posts: 983
Registered: ‎06-06-2010

Re: new phone and broadband customer

@_Adam_Walker_
I'm now using plusnets router  it was really easy to connect up
just need to purchase some clips to clip in my ethernet run up to the bedroom
tomorrow,
I'm  fully plusnet now , all the old equipment from toucan has been removed
the only tools I needed to do the job was a cloth
thanks all
its all systems  go
cant create an email address yet it tells me to wait 30 minutes
even wiped my phone a little bit
magnetism2772
Grafter
Posts: 983
Registered: ‎06-06-2010

Re: new phone and broadband customer

when i try to create a first time email address
plusnets web page displays
If you are an existing customer
Unfortunately, this feature is not available with your current account. To raise any queries and to upgrade your account, please use the Contact Us tool here at the Portal
If you have recently joined PlusNet
It may take up to 30 minutes until you can access this feature of your account. Please try again later. Go back
magnetism2772
Grafter
Posts: 983
Registered: ‎06-06-2010

Re: new phone and broadband customer

my phone and BB  value package, and speed  is fine
well done plusnet
i'm not being allowed to create email
ie my first e-mail address
leaving that for another day
magnetism2772
Grafter
Posts: 983
Registered: ‎06-06-2010

Re: new phone and broadband customer

Cool