cancel
Showing results for 
Search instead for 
Did you mean: 

new offer not passed onto the existing customer

pwales
Newbie
Posts: 6
Registered: 11-09-2013

new offer not passed onto the existing customer

Angry How about this then i have just received an email saying i am going over my broadband allowance, however new customers are being offered unlimited broadband. Why not upgrade everyone as a nice fair thing to do for the existing customer instead of charging me a further £5 for an extra 5GB of usage. Plusnet good honest fair my A""". Crazy
8 REPLIES
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: new offer not passed onto the existing customer

There's nothing to stop you changing to Unlimited! Go to http://portal.plus.net/upgrade_process.html?memberheader=upgrade
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
PeeGee
Aspiring Pro
Posts: 1,087
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: new offer not passed onto the existing customer

Personally, I'm happy as it is (having set my "additional spend" to zero and putting up with slow speeds for 4 days in 365  Shocked ) - and that's with SamKnows taking 2GB* per month out of the 10GB. If there was no change in costs, of course I would welcome the change (and those on unlimited would expect a cost reduction)  Roll eyes
However, I do make use of cron jobs and wget to download in the 00:00 to 08:00 slot Smiley

* plus 1GB during the unmetered overnight block
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 158
Fixes: 55
Registered: 27-04-2007

Re: new offer not passed onto the existing customer

@pwales
Sorry you feel that way.
Quote
Why not upgrade everyone as a nice fair thing to do

We're unable to do that unfortunately as it would involve a change to the terms and conditions meaning that customers would need to opt in to new products such as that.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
quelquod
Aspiring Pro
Posts: 524
Thanks: 55
Registered: 31-07-2007

Re: new offer not passed onto the existing customer

You could, of course, give them the choice ...
Democracy - 3 wolves and a lamb voting about what to have for lunch!
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: new offer not passed onto the existing customer

It's available to all customers to change to if they wish via our website? We've certainly made no secret of the fact that we're selling unlimited broadband.
pwales
Newbie
Posts: 6
Registered: 11-09-2013

Re: new offer not passed onto the existing customer

You have in my case made a secret of the cost being £9.99 and not the £2.99 i expectde it to be.
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: new offer not passed onto the existing customer

When you upgraded to 'Unlimited', how did you do it ?, did you use the link shown in Reply #1 ?
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: new offer not passed onto the existing customer

The OP has started another thread about the cost here:
http://community.plus.net/forum/index.php/topic,118613.0.html