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new customers more thought of

Posts: 110
Thanks: 5
Registered: ‎20-04-2015

new customers more thought of

i always thought it was better to keep customers than get new ones, sure you need to get new customers other wise you will not make any money. but when i see new customers can get a 12 month deal for £25 and yet we as older customers, bearing in mind that I have been out of minimum contract since August last year I had nothing to hold me to Plusnet. 
Plusnet sent me an email when they put the prices up saying I could have a great deal, their great deal was £28 when the prices went up for 18 months. Not really a great deal.

plusnet are lucky that a lot of the prices around are the same and a lot of the providers also attach a £50 connection fee, which by the time i move and pay that I would save very little over  the contract.  But when I get a bit more time, I will be looking for alternatives and see what is available out there.  Even my router is passed it sell by date.

Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 63
Registered: ‎15-06-2007

Re: new customers more thought of

have you tried phoning Customer Options 0800 013 2632 and select "I am thinking of leaving"

Community Veteran
Posts: 7,667
Thanks: 2,133
Fixes: 2
Registered: ‎23-09-2010

Re: new customers more thought of

The "new customer" business plan will only work so long.

As long as it has enough old customers to subsidise the new.

Plusnet Help Team
Plusnet Help Team
Posts: 16,743
Thanks: 848
Fixes: 216
Registered: ‎27-04-2007

Re: new customers more thought of

Hi there,


I would definitely have a chat with our customer options team as Old Jim suggests as we may be able to make you an offer in return for re-contracting with us.

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 Adam Walker
 Plusnet Help Team
Posts: 8
Registered: ‎15-10-2012

Re: new customers more thought of

I agree that Plusnet and the way they do business is not good. Unfortunately many companies do this and therefore have little loyalty. There are a few 'disruption' companies surfacing that is starting to change this and this will mean that dinosaurs like Plusnet with out dated business practices will suffer. 


I too realised that new customers were getting a better deal than me - a loyal customer of many years. I rang and got a decent deal quick enough - but this isn't right is it!?


And another thing - for goodness sake, lets get this plusnet website updated - I can never find anything, my current contract details don't seem to be up to date, i won't show me my usage - come on guys - your an internet technology company - you should have one of the best websites going!


And how about an app - would be great to have a plusnet app - again, this just seems sloppy business!


Attract customers with fair pricing rather than short term deals for new customers only, provide a great experience with website and apps, and make it so customers don't think of leaving!