after the latest price hike, I eventually decided to leave BT (Infinity 2) and called up Plusnet. Opening the account was easy, I set a move date for today. I was kept up-to-date all the way via mail and SMS:
- a day after my order I received a conformation of the transfer date (phone)
- a day later, I received a confirmation of the broadband transfer which was scheduled for the day after the phone transfer (tomorrow).
- the router arrived last Thursday
- this morning, I found a notice that my phone line had moved, and it worked, this afternoon, I received confirmation that my broadband had been activated.
All it took to get back online was to change the username/password in my existing router and everything is up and running. Speed and latency the same as previously with BT, no router reset needed, no line calibration, absolutely seamless.
So I am very happy with the transfer process and the service - thank you, good people of Plusnet
For those thinking about switching or those anxiously browsing the forum in anticipation of the scheduled transfer a few points:
- I received the dispatch note for the router the day I found the package at my doorstep. It will come in time. And in case it shouldn't, you can use your existing router/VDSL modem.
- if you move both phone and broadband, the transfers may be scheduled on successive dates. I was initially told that there should only be a few hours service interruption. I think that the schedule is just a buffer in case something goes wrong with the phone transfer. And for me, a day without broadband wouldn't have been something to get worked up about. Anyway, in my case PlusNet were true to their word and I got completely switched over on one day.
- the Plusnet router is a rebranded HomeHub 5 which includes the modem, so you will no longer need the Openreach Modem - just plug the thing into the ADSL socket and it will auto-configure.