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login to portal taking 40 seconds plus or it fails

Enkel
Grafter
Posts: 47
Registered: 07-08-2007

login to portal taking 40 seconds plus or it fails

Thanks for good service, especially now we're on 21CN with much better speeds - you've no idea how good 5Mb/s feels to me after what I've been used to before!
However, can anyone tell me why portal.plus.net always seems to take an age to connect to?  it's by far the longest wait of any site I visit regularly. Seems strange to me.  Thanks  javascript:void(0);
21 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Portal.plus.net

Because it always is - and despite many gripes over the years it hasn't been fixed
glloyd
Rising Star
Posts: 1,658
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Portal.plus.net

Wasn't there a promise to get this fixed only a couple of weeks ago?
Community Veteran
Posts: 26,699
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: Portal.plus.net

It's been the slowest site I use for the last 10 years so I wouldn't expect any change!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Portal.plus.net

Took me 2 minutes to get in just now, only to find as a home phone customer I'd be charged for calls to CSC Tech support on Thursday afternoon  Shocked
Guess who'll be raising a ticket later  Sad
IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

Re: Portal.plus.net

Try stopping it and then retry a couple of seconds later.
Especially if you've got so far as the login page and the login hangs. Seems to need the reminder of what its doing!
This usually works for me, though not always...
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Portal.plus.net

Ummm, yes, that's what I do frequently when that happens, the 2 minutes included several retries like that!
ID
Grafter
Posts: 125
Registered: 08-08-2007

Re: Portal.plus.net

12 secs isn't as long as some here but the main Members centre is still slower than most websites I use. Any update on a fix yet?
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

login to portal taking 40 seconds plus or it fails

Opera 11.64, finding that login is taking a good 40 seconds if it doesn't fail.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: login to portal taking 40 seconds plus or it fails

Seeing the same thing and navigating to another page such as View My Usage just sits there for ages before connecting
Fifer
Grafter
Posts: 119
Registered: 07-03-2008

Re: login to portal taking 40 seconds plus or it fails

Hi
Same here, it's that slow i gave up on it.
I'm sure it was like this late last night, just before midnight i was looking at it.
Community Veteran
Posts: 26,699
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: login to portal taking 40 seconds plus or it fails

Portal login doesn't seem much slower to me - perhaps a terrible 30 seconds instead of the very poor 20 we usually get.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: login to portal taking 40 seconds plus or it fails

Its usually instant for me and all around the portal is slow today.  I was trying to see if my exchange was flagged on PN's system for FTTC yet as samknows shows a live date, but the checker times out and other pages take a good 40-60 seconds to load..
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: login to portal taking 40 seconds plus or it fails

Took me 5 or 6 attempts to get in 'Internet Explorer Cannot Display The Webpage', eventually made it though, then took a coupleof attempts to get into MVBU.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: login to portal taking 40 seconds plus or it fails

yup pages were slow for me too yesterday  Embarrassed
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