I'm really sorry that you're still having problems. I've asked one of our faults guys to call you because the line seems to check out fine.
Regarding your other queries:
| Quote from: alisonholden |
i am still very concerned - apparently my phone line was activated today bit nobody has told me what my new number is - really useful!!
|
We emailed you yesterday to advise the line was active, the email contained your phone number (went to a talk21 address and your Plusnet address).
| Quote from: alisonholden |
it seems i have a charge of £12.98 for ADSL i'm presuming this is for my router & broadband - only the router should have been paid for as this SHOULD have been ordered today
the broadband is not scheduled until 17/2 so payment should not be taken until this date DEF NOT BEFORE!!!
|
This is the router P+P fee and your first months broadband. Once activated your broadband billing date will be moved forward by 30 days, so you won't have paid for any time that you haven't had a service.
| Quote from: alisonholden |
there was also a paymnet of £11.25 which i'm presuming is the phone line - this is dates 9/2 even though it didn't go live until today so again money taken early!!!
|
This is your first months Home Phone, it was processed yesterday because that's when our supplier told us the line was active.
| Quote from: alisonholden |
when i checked the status of my account is doesn't tie up at all with the money you have taken!!
checking details - status = nearly ready to order broadband?? why has in not been ordered?
first payment - status = we've taken payment - there's a surprise!!
hardware - status = not been placed - yet you've taken my bloody money!!!
|
Your broadband order is progressing, and the router will be sent once our supplier confirms the install date for broadband.
If you can advise when's best to call you tomorrow I'd be happy to call and sort all these issues for you.
