final chance to keep me as a customer

[#1]

I'm sure we can guess where this is going 
So BTOR just came to activate the line. He didn't know anything about the phone number, and accordingly it has been allocated a random new number ..

[#2]

Hi Meem,
I suspect (hope) it's a bit like getting a new mobile phone.  It arrives with its own brand new number, then once it's working your old number gets ported to it.  I would not trust BTOR to know which way is up, even with a big arrow on the box.
Hopefully given the reassurances received from CRT this is not an issue. 
Kevin

[#3]

Hi Meem,
I've just taken a dip into this for you and can confirm that we have most definitely placed the order for the phone service with the request for your previous number so I'm a little unhappy to say the least that the engineer has advised you incorrectly on this one!
The order isn't showing as complete at the moment so we can't confirm which number has been allocated just yet so I'll keep an eye on this to see where it goes and I see no reason why the number wouldn't be applied to the line. Has the engineer spoken to you about anything else since?

[#4]

edit: looks like the phone number issue is resolved.
When asked about the fibre install he said there was no order on the system, and to contact plusnet...
Also to clarify the date, in your ticket response you wrote "21/08/14 in an AM slot between 9am and 1pm"
In the service message, it says  "The broadband service is now being transferred to the 21C Network.  The transfer will complete by midnight on 22/08/2014"
Is that midnight in the correct sense (meaning 1 second after 21/08 23:59:59),  or the much-used incorrect sense of midnight on the 22nd (1 second after 22/08 23:59:59)...
Just to make sure somebody is in...

[#5]

Hi Meem,
I'm glad to hear that the telephone issue has been resolved, I really don't understand why the engineer had said that you didn't have a request for the number to be moved over when this was placed as a move of the line which included the number you wished to keep. In addition to this I'm not sure why he said that he couldn't see an order for broadband as there is most definitely an order placed for this which has been shifted via an expedite to the 21/08/14.
The installation is booked between 9am and 1pm so this is when the engineer will arrive and carry out the work to get the fibre service up and running. The message you've received is just an automated response from the account which takes into account the service going live and the account activating up until 23:59:59 on the 21st as you rightly mention.
Given that we're taking the account back up from the cancelled state it had last week, I'll be manually pushing this active for you tomorrow morning so that I can begin getting the services correctly reflected for you on the account and shift it back to the sate it was set to before it was closed down. This should then leave you with an account that looks like you never cancelled with both a fibre broadband and telephone service.
I have a reminder set to pick this up at 9am tomorrow (possibly 8:15-8:30 if I'm in early and traffic permitting) so I'll give you a call once I've sorted the account and so I can check in on the status of the engineer with you.
In the meantime, I'll be here until 5:30pm today so I'll pick up anything more you post here in the thread.