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fed up of waiting

biggyjaay
Dabbler
Posts: 13
Registered: ‎24-11-2011

fed up of waiting

signed up to broadband and phone almost two weeks aga and have heard nothing since
signed up via direct debit so i knew it would take longer but it said 5 days max
if ive had no notice by friday i'm canceling
4 REPLIES
Not applicable

Re: fed up of waiting

Have you tried ringing the Support Team to check on the status of your order? You can do this by calling free on 0800 432 0200.
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: fed up of waiting

IIRC Back in the days that I signed up for broadband only it was 2 weeks extra if the first payment was by direct debit. It was only a few days if the first payment was made by credit card. With phone+broadband I would it to be the longer period.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: fed up of waiting

Hi biggyjaay,
I've just nudged one of our provisioning team, the direct debit is now active so we've been able to progress the order for you. The phone line will go active on the 28th for you, as soon as that's live we'll get the broadband order placed and that'll follow within 7-10 working days.
Hope that helps, and sorry for the delay.
biggyjaay
Dabbler
Posts: 13
Registered: ‎24-11-2011

Re: fed up of waiting

thankyou very much for the prompt responce and actions