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expensive and frustrating start

francesmcg
Newbie
Posts: 1
Registered: 29-05-2014

expensive and frustrating start

I'm new here, really disappointed with Plusnet. I ordered the service a month ago to go live by 16 May at latest, was then informed it would be on by 27th, still no service. No reply to emails I've sent to Plusnet customer care and a 30 minte wait by phone..i only have mobile, cannot afford this. Beginning to wish i'd gone to  another provider!
2 REPLIES
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: expensive and frustrating start

Any emails you sent will have gone in to a black hole as there are NO mailboxes monitored.
All communication with Plusnet must be by phone or raising a question/ticket at http://contactus.plus.net
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: expensive and frustrating start

Hi francesmcg,
Really sorry for the delay with getting you activated. I've replied to your ticket 86276602.
Please let me know if I can help further with this.