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email service

yoyo
Newbie
Posts: 2
Registered: 17-10-2015

email service

is there an email contact address for account queries? I find the web site so awful, getting an answer to my question. Jess has a go, but at the end of the day its a robot. I need an answer on why my call plan has sneakily gone up from £2 to £3. No notice email, just sneak it out of my account. Its October, and it has just been noticed on the bill, but September is the same.
Are you allowed to change the deal without notice? Don`t seem fair to me, and if I do not get it back to £2, will look into leaving. Its just the same.. sneaky bastard increases!! well angry
  Angry
2 REPLIES
Community Veteran
Posts: 38,417
Thanks: 1,003
Fixes: 58
Registered: 15-06-2007

Re: email service

You should have been notified about the increase sometime in July or thereabouts with an email headed "Important information about your Plusnet service" sent to your contact email address
There will also be a ticket on your account at the same date
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: email service

Hi yoyo
It looks like the call package has increased.
Notification was sent back in July, and is documented: here.
It looks like you got through to someone over the weekend, though I'm really sorry for how long it took to respond.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet