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email of reply to ticket not received

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

email of reply to ticket not received

this ticket Question #161661890 reply stated that an email had been sent - as it didn't arrive did the agent forget or or is something glitched

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,059
Thanks: 9,705
Fixes: 1,529
Registered: ‎21-04-2017

Re: email of reply to ticket not received

The agent definitely ticked the right box.

It's possibly a glitch, let us know if it happens again. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet