This is by far one of the worst services I have ever received.
My service was due to be activated on 12/7 but there was no activation.
on 13/7 I contacted Plusnet on chat and I was told It will be activated "today" and they assured me that it will, I waited until 12 midnight and there was nothing.
Contacted on 14/7, I was informed that the agent I spoke to did not give me the correct information and that the activation will be "today", then proceeded to wait until 9PM and still nothing, I knew that they close at 10PM so I contacted them again and to my surprise I was informed that there are delays and that my service will not go online today.
I was not informed about the delay and had to contact them to know about it, I was not given how long the delay will take and I was given false information on 2 days.
Absolutely terrible service, I have literally placed the order over a month ago and still with no service.