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broadband trouble shooter no link in the ticket to it

Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

broadband trouble shooter no link in the ticket to it

I started to fill it out last night just before 10pm when you took it down for maintenance.  I was half way through it and if not for my browser history I couldn't find the broadband trouble shooter page I finished on to complete it
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: broadband trouble shooter no link in the ticket to it

Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: broadband trouble shooter no link in the ticket to it

Jim that link isn't added to the ticket that is auto generated when raising a fault via the fault finder, that is the issue
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: broadband trouble shooter no link in the ticket to it

Hi Gus,
It looks like the troubleshooter you started prior to 10pm was sent for automated testing. To get back to the stage that you were at if you hadn't completed this, you would need to goto http://faults.plus.net.
It may be that when the maintenance started it completed your ticket and started automated testing.