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award winning customer service

hadley123
Not applicable
Posts: 1
Registered: ‎15-03-2016

award winning customer service

I was attracted to plus net by their much trumpeted "award winning" customer service, I can only guess the award was for poor service, I have found it impossible to speak to a representative which suggests many customers have issues, online help is very difficult to navigate and once you do find it, the customer service representatives have a standing instruction to ignore some of the complaint and hope the customer will simply give up.
2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: award winning customer service

Hi there,
I'm sorry for the issues you've had contacting us. Looking over your account I can see you've been in contact with our team and they have been responding to your ticket.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Anon
Pro
Posts: 634
Thanks: 209
Registered: ‎16-04-2007

Re: award winning customer service

You are right, I still have issues, just given  up on them and sitting out my contract. I swore I would never take a contract again with PN, but several years of using them have dimmed my memory and they are back to being rubbish and I have 9 months left.
Whatever happens always remember "We will do you
.........................proud" say Pnet.