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award winning customer service

hadley123
Newbie
Posts: 1
Registered: 15-03-2016

award winning customer service

I was attracted to plus net by their much trumpeted "award winning" customer service, I can only guess the award was for poor service, I have found it impossible to speak to a representative which suggests many customers have issues, online help is very difficult to navigate and once you do find it, the customer service representatives have a standing instruction to ignore some of the complaint and hope the customer will simply give up.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: award winning customer service

Hi there,
I'm sorry for the issues you've had contacting us. Looking over your account I can see you've been in contact with our team and they have been responding to your ticket.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Anon
Pro
Posts: 405
Thanks: 121
Registered: 16-04-2007

Re: award winning customer service

You are right, I still have issues, just given  up on them and sitting out my contract. I swore I would never take a contract again with PN, but several years of using them have dimmed my memory and they are back to being rubbish and I have 9 months left.
Whatever happens always remember "We will do you
.........................proud" say Pnet.