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You sent me email saying I can leave without a penalty now you want £19.75
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You sent me email saying I can leave without a penalty now you want £19.75
07-08-2015 1:17 AM
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Why am I being charged for leaving Plusnet when you sent me an email on the 10th July saying I can leave without a penalty because you are increasing the prices!!
It is a complete rip off - don't know why I am surprised really because you haven't delivered anything else you promised.
Atrocious customer service, not the speed you quoted - just robbers really.
It is a complete rip off - don't know why I am surprised really because you haven't delivered anything else you promised.
Atrocious customer service, not the speed you quoted - just robbers really.
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Re: You sent me email saying I can leave without a penalty now you want £19.75
07-08-2015 7:19 AM
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There have been incorrect final billing emails sent out I believe, however did you follow the correct procedure and call them to say you were leaving because of the price rises?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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If it fixed it click 'This fixed my problem'
Re: You sent me email saying I can leave without a penalty now you want £19.75
07-08-2015 8:20 AM
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Quote from: cherryll1961 Atrocious customer service, not the speed you quoted - just robbers really.
Did you follow the speed check / help advice you were given? https://community.plus.net/forum/index.php/topic,135282.msg1185413.html#msg1185413
Might the final bill be the cost of phone calls you have made? Who knows as both of your posts on the forum are short on facts and rich in rants.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: You sent me email saying I can leave without a penalty now you want £19.75
07-08-2015 2:18 PM
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Hi there,
I can see that any contracts on your account have been removed, so there are no early termination charges showing on your account.
I'm sorry that you found the speed to be lower then estimated, however as this wasn't reported to us there wasn't anything we could to do to help improve it.
I can see that any contracts on your account have been removed, so there are no early termination charges showing on your account.
I'm sorry that you found the speed to be lower then estimated, however as this wasn't reported to us there wasn't anything we could to do to help improve it.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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