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You plusnet the host of my webspace can't access it?

Gus
Rising Star
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Registered: ‎31-07-2007

You plusnet the host of my webspace can't access it?

I submitted some wireshark captures for review and as they were both bigger than the ticket attachment of 4mb, I uploaded them to my webspace, reply I just got mentions 3rd party email so wrong for a start.
But has no one got a bit of common sense that can retrieve a file from my webspace that you host?
Quote
We appreciate your patience in this matter and we apologise for any inconvenience this may have caused. We are unable to download emails from a 3rd party server I'm afraid

Aren't the techs suppose to be online savvy
#112635195
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
7 REPLIES 7
KevinG
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Re: You plusnet the host of my webspace can't access it?

Did you put the URL in the ticket?
Gus
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Re: You plusnet the host of my webspace can't access it?

KevinG yes to each file
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
KevinG
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Re: You plusnet the host of my webspace can't access it?

Seems bizarre then, presumably they wouldn't have accepted a Dropbox link (or something similar) either so I don't know how you are supposed to send the file.
jelv
Seasoned Hero
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Re: You plusnet the host of my webspace can't access it?

Quote from: Gus
I submitted some wireshark captures for review and as they were both bigger than the ticket attachment of 4mb,

Zipped?
(Anyone get the feeling that these days Plusnet will try anything to avoid actually looking at issues?)
jelv (a.k.a Spoon Whittler)
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Chris
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Re: You plusnet the host of my webspace can't access it?

Sorry for the lack of reply so far on this thread (it's the 5th thread around the same issue though that you've created?).
I think the agent has seen a URL and not where it was hosted and automatically thought it was an external link, leave it with me and I'll speak to someone internally.

FYI other threads:
http://community.plus.net/forum/index.php/topic,144841.msg1276644.html#msg1276644
http://community.plus.net/forum/index.php/topic,144830.msg1276636.html#msg1276636
http://community.plus.net/forum/index.php/topic,144790.msg1276588.html#msg1276588
http://community.plus.net/forum/index.php/topic,144777.msg1276117.html#msg1276117
http://community.plus.net/forum/index.php/topic,144939.msg1277854.html#msg1277854
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
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Posts: 17,724
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Registered: ‎05-04-2007

Re: You plusnet the host of my webspace can't access it?

In honesty though, as long as you're not maxing your connection you shouldn't see any difference no matter what queue this is in as there are no rate limits on any of the queues.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Gus
Rising Star
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Registered: ‎31-07-2007

Re: You plusnet the host of my webspace can't access it?

Obviously I am are seeing an issue, download speed from steam and gog are down by a third
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017