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Wrong number provided

Waiting6weeks
Just browsing
Posts: 1
Registered: ‎26-05-2014

Wrong number provided

I've been waiting six weeks to get connected and now discover that the home phone number given belongs to someone else and I still have no landline or internet. Not impressed!
2 REPLIES 2
Townman
Superuser
Superuser
Posts: 20,141
Thanks: 8,212
Fixes: 104
Registered: ‎22-08-2007

Re: Wrong number provided

Hi,
Welcome to PN and the forums.  PlusNET staff - Digital Care Team DCT - are only present in the forums during office hours.  Consequently you might not see a response from them until at least Tuesday.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Wrong number provided

Hi there,
Sorry to see you're not connected yet, it seems there's been an issue with a crossed line. I can see that we've got an engineer booked in for next week to resolve this.
We'll also make sure you're refunded for this downtime.
Please let me know if you've any questions or issues prior to your visit.