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Worse ISP Ever!!!

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Worse ISP Ever!!!

Quote from: ASBO
there is away to look further back in to the history of a exchanges vp capicty to see how often BT let the exchange run hot but ive forgot what you add on to the end of the URL

&etashow=yes&full=1
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
scootie
Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: Worse ISP Ever!!!

Quote from: jelv
Quote from: ASBO
there is away to look further back in to the history of a exchanges vp capicty to see how often BT let the exchange run hot but ive forgot what you add on to the end of the URL

&etashow=yes&full=1

cheers jelv
so an example of what extra history it gives you on my exchange
http://usertools.plus.net/exchanges/?exchange=Chesterfield&exact=223&plugin=vp&etashow=yes&full=1
Spider
Grafter
Posts: 1,100
Registered: ‎05-04-2007

Re: Worse ISP Ever!!!

Tried adding &etashow=yes&full=1 to my exchange link and found it did not work. After checking ASBO DOG's working link realised I needed to add the following after my exchange url:
&plugin=vp&etashow=yes&full=1
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Worse ISP Ever!!!

Hi thongngo,
I'm sorry to hear that you've been having a poor run of things since your order was completed.
Was can place an order for something called Max Premium on your line.  Normally this would cost about £8 a month, but I'm happy to do this free of charge to see if it helps to fix your problem.
Please let me know if this is something that you would like to try doing - it will increase your upload speed and also give your Internet traffic a greater priority across the BT network.
thongngo
Grafter
Posts: 36
Registered: ‎08-11-2009

Re: Worse ISP Ever!!!

Would this help me? I'm currently migrating to vivaciti llu and i think it should migrate within the next few days. If you can increase my speed before hand it would be much appreciated. Otherwise I just want my outstanding fees to be weaved for good will gesture. Thats all.. This has caused me alot of stress...
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Worse ISP Ever!!!

your adsl speed wil have no influence on the speed you get from LLU
thongngo
Grafter
Posts: 36
Registered: ‎08-11-2009

Re: Worse ISP Ever!!!

Pierre,
Is that means my internet connection will be the same if i move to vivaciti llu adsl2+? Won't it be any faster? I'm going for the 20Meg adsl2+ LLU.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Worse ISP Ever!!!

Peter was just saying that whatever happens with your speeds in the next few days will have no bearing on your speeds on LLU.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re:WORSE ISP EVER!!!

Hi there,
As you've already placed an order to move to a different service provider, we won't be able to put you on Max Premium (it's technically impossible to do so).
thongngo
Grafter
Posts: 36
Registered: ‎08-11-2009

Re: Worse ISP Ever!!!

So can i have my money back?  Sad
Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: Worse ISP Ever!!!

I'd much rather you give us an opportunity to fix it. If we cant then I'd be happy to have a conversation, however right now it looks like you wont afford us that opportunity Sad
thongngo
Grafter
Posts: 36
Registered: ‎08-11-2009

Re: Worse ISP Ever!!!

Sad
thongngo
Grafter
Posts: 36
Registered: ‎08-11-2009

Re: Worse ISP Ever!!!


no comment!
thongngo
Grafter
Posts: 36
Registered: ‎08-11-2009

Re: Worse ISP Ever!!!

thongngo
Grafter
Posts: 36
Registered: ‎08-11-2009

Re: Worse ISP Ever!!!