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Why would recontracting on the same fibre product reset the Plusnet Current Line Speed

Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Why would recontracting on the same fibre product reset the Plusnet Current Line Speed

Opening remark - this isn't a complaint I am just puzzled

I recontracted my 80/20 fibre and as part of that - apparently - my current line speed changed from 44.8 to 80

This doesn't bother me and in fact hasn't affected anything as I haven't initiated a drop in PPP session and won't be unless I decide to see how it changes the speed test results

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Why would recontracting on the same fibre product reset the Plusnet Current Line Speed

Hey there. Sorry that your post was missed. I can't explain it, however it does appear that your speed profile resets whenever an account change is performed.

This shouldn't change much, because once a delta report comes through it corrects the profile.

 

  Provisioned Provided  
Date BT Product Speed Contention Speed Profile Event
2016-07-12 11:31:44 WBC FTTC Annex A 20Mbit/s Up, 80Mbit/s Down, Standard Stability 80000   44800 Generic Speed 44800 No Time Out Speed update by Delta Report
2016-07-07 14:14:26 WBC FTTC Annex A 20Mbit/s Up, 80Mbit/s Down, Standard Stability 80000   80000 Generic Speed 80000 No Time Out Account Type Change
2016-06-11 16:53:06 WBC FTTC Annex A 20Mbit/s Up, 80Mbit/s Down, Standard Stability 80000   44600 Generic Speed 44600 No Time Out Speed update by Delta Report
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
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 Anoush Mortazavi
 Plusnet Staff