cancel
Showing results for 
Search instead for 
Did you mean: 

Why no answer after 4 days?!

pfwcooper
Newbie
Posts: 1
Registered: 26-11-2013

Why no answer after 4 days?!

Please reply to my question posted in the 'member centre'! I posted it 4 days ago and tumbleweed...
i'm asking why i only recieve 36Mb when i'm paying for 76Mb. not even half the promised speed...
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Why no answer after 4 days?!

If you can post the results of the BT speedtest Further Diagnostics we will have a good idea http://speedtest.btwholesale.com/
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Why no answer after 4 days?!

Hi there,
I've tweaked the profile on your account, you're showing as having a profile of 77400 on BTs side of things so that's now matched - should improve things for you. Please bear in mind though that you're paying for up to 76Mb, not 76Mb - therefore the speed may be lower (you can get a line estimate at http://dslchecker.bt.com/) but as we charge for usage and not speed we wouldn't be able to reduce your subscription fee.
Hope that helps.