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Why doesn't somebody answer the phone for this poor chap

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Why doesn't somebody answer the phone for this poor chap

22 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Why doesn't somebody answer the phone for this poor chap

Thanks for pointing this out Oldjim.
We're aware that this needs rectifying.
It's not a call that's stuck, it seems to have been caused by the phone system maintenance that was carried out  on the 23rd.
Superuser
Superuser
Posts: 12,590
Thanks: 3,864
Fixes: 25
Registered: 22-08-2007

Re: Why doesn't somebody answer the phone for this poor chap

Jim,
Your wit seems to have no boundaries.  Thank you for the first smile of the day!
Cheesy
Kevin
Moderator
Moderator
Posts: 26,945
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Registered: 14-04-2007

Re: Why doesn't somebody answer the phone for this poor chap

Give him a nice fat image file to attach to a post and you will soon discover the boundary of his wit Wink

Customer and Forum Moderator.

Community Veteran
Posts: 1,616
Thanks: 22
Registered: 29-06-2010

Someone's having a long wait...

Call stats are updated every 15 minutes.
Residential call stats
Current calls waiting  Longest call waiting now                      Average answer time today
2.50                    2 days, 16 hours, 17 minutes and 54 seconds  2 seconds
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Why doesn't somebody answer the phone for this poor chap

Post merged with the last time it happened and he is still waiting
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Why doesn't somebody answer the phone for this poor chap

DO NOT LET him end up like this poor chap
mikko
Grafter
Posts: 288
Registered: 30-07-2007

Re: Why doesn't somebody answer the phone for this poor chap

13.09 calls waiting - wonder who's is the .09 of a call?
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: Why doesn't somebody answer the phone for this poor chap

Tyrion Lannister
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Why doesn't somebody answer the phone for this poor chap

This makes no sense whatsoever:
Residential call stats
Current calls waiting Longest call waiting now                                       Average answer time today
3.00                       5 days, 5 hours, 32 minutes and 54 seconds                 1 second
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Why doesn't somebody answer the phone for this poor chap

The reporting for it is stuck at the moment, we've notified the relevant person to get this sorted so should be back to normal shortly.
Chris Pettitt
Cloud Environments Engineer
gordonsuk
Grafter
Posts: 39
Registered: 20-01-2013

Re: Why doesn't somebody answer the phone for this poor chap

That'll be at least a couple of weeks or maybe months, by Plusnet standards.
Community Gaffer
Community Gaffer
Posts: 17,665
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Fixes: 162
Registered: 05-04-2007

Re: Why doesn't somebody answer the phone for this poor chap

It'll be in one of our regular releases of code updates, the cut off for next week's has already gone so it'll be the one 3 weeks after that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gordonsuk
Grafter
Posts: 39
Registered: 20-01-2013

Re: Why doesn't somebody answer the phone for this poor chap

Damn, Shame I can't get a ticket answered this quick.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Why doesn't somebody answer the phone for this poor chap

Is there a ticket that you need responding to at all?
Chris Pettitt
Cloud Environments Engineer