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Why doesn't somebody answer the phone for this poor chap

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Why doesn't somebody answer the phone for this poor chap

22 REPLIES 22
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Why doesn't somebody answer the phone for this poor chap

Thanks for pointing this out Oldjim.
We're aware that this needs rectifying.
It's not a call that's stuck, it seems to have been caused by the phone system maintenance that was carried out  on the 23rd.
Townman
Superuser
Superuser
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Registered: ‎22-08-2007

Re: Why doesn't somebody answer the phone for this poor chap

Jim,
Your wit seems to have no boundaries.  Thank you for the first smile of the day!
Cheesy
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Strat
Community Veteran
Posts: 31,319
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Registered: ‎14-04-2007

Re: Why doesn't somebody answer the phone for this poor chap

Give him a nice fat image file to attach to a post and you will soon discover the boundary of his wit Wink
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Jaggies
Rising Star
Posts: 1,668
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Registered: ‎29-06-2010

Someone's having a long wait...

Call stats are updated every 15 minutes.
Residential call stats
Current calls waiting  Longest call waiting now                      Average answer time today
2.50                    2 days, 16 hours, 17 minutes and 54 seconds  2 seconds
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Why doesn't somebody answer the phone for this poor chap

Post merged with the last time it happened and he is still waiting
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Why doesn't somebody answer the phone for this poor chap

DO NOT LET him end up like this poor chap
mikko
Grafter
Posts: 288
Registered: ‎30-07-2007

Re: Why doesn't somebody answer the phone for this poor chap

13.09 calls waiting - wonder who's is the .09 of a call?
All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: Why doesn't somebody answer the phone for this poor chap

Tyrion Lannister
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Why doesn't somebody answer the phone for this poor chap

This makes no sense whatsoever:
Residential call stats
Current calls waiting Longest call waiting now                                       Average answer time today
3.00                       5 days, 5 hours, 32 minutes and 54 seconds                 1 second
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Why doesn't somebody answer the phone for this poor chap

The reporting for it is stuck at the moment, we've notified the relevant person to get this sorted so should be back to normal shortly.
gordonsuk
Grafter
Posts: 39
Registered: ‎20-01-2013

Re: Why doesn't somebody answer the phone for this poor chap

That'll be at least a couple of weeks or maybe months, by Plusnet standards.
Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: Why doesn't somebody answer the phone for this poor chap

It'll be in one of our regular releases of code updates, the cut off for next week's has already gone so it'll be the one 3 weeks after that.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
gordonsuk
Grafter
Posts: 39
Registered: ‎20-01-2013

Re: Why doesn't somebody answer the phone for this poor chap

Damn, Shame I can't get a ticket answered this quick.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Why doesn't somebody answer the phone for this poor chap

Is there a ticket that you need responding to at all?