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Why does plusnet charge its customers when...

jibstar1uk
Dabbler
Posts: 15
Registered: 28-04-2009

Why does plusnet charge its customers when...

Why does plusnet charge its customers when, you can't deliver the necessary equipment on time?

 

I signed a 24 month contract almost four weeks ago, I have not used the phone or broadband service at all because I am still waiting for a router...

 

despite this I have been notified by of a direct debit payment for £27.89.

 

This is ridiculous.

 

 

3 REPLIES
alanj
Aspiring Pro
Posts: 566
Thanks: 84
Registered: 02-08-2013

Re: Why does plusnet charge its customers when...

This is ridiculous Plusnet.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Why does plusnet charge its customers when...

Hi there,

I can see that there's a fault raised that has been attributed to the old router. We'll be sure to refund the downtime once you're back up and running.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
jibstar1uk
Dabbler
Posts: 15
Registered: 28-04-2009

Re: Why does plusnet charge its customers when...

Ok thank you, I appercate that.

 

Can you let me know when the refund has been issued? Thank you in advance.