Why didn't I receive notice of the new T&Cs and Price Guide?

[#1]

I can tell Plusnet now that I do not accept them. The price guide increases my early termination fees massively, and the T&Cs now say I pay £30 if I switch to "another provider on a different network" (whatever that means, but the answer I have so far from Plusnet is it means any other provider).

[#2]

Which product are you on?

Quote

18. Early termination charges of our previously sold products can be found in our Product Archive.

http://www.plus.net/support/broadband/products/archive/

[#3]

That isn't relevant - the changes are to current products
However - and hopefully I am correct - it is likely a massive cock-up by somebody who didn't understand what he was writing as there is no way they would get away with charging a disconnection fee where BTw don't charge them
If it isn't then under the T&C's the change isn't valid as all customers have to be informed of any change to the T&C's which is to their detriment with a mimimum of 1 month notice

[#4]

Assuming the OP isn't on one of the older products, then the early termination fees shouldn't have changed.
I think the £30 cessation fee has always been there.

[#5]

Hopefully we will get an official response from PN , if the above is correct, everyone has to be given 30 days notice and the option to leave their contract penalty free, as this is a detrimental change to the contract.
Before this update customers moving to a different provider/network were not charged if done by a recognised transfer process.
It now seems if you switch provider everyone will be charged, this is clearly a change to the t and c

Here are the terms before the update http://www.plus.net/info2/legal/terms_28102012.html
A broadband cease charge, as set out in the price guide, is payable if you cease your Plusnet service and do not request and use a migration access code (MAC), or another recognised transfer process to move to another service provider.
So according to the new terms and what has been said, PN think a move to any provider is not a recognised process, and will charge everyone ?
Kind regards
Mike

[#6]

The wording isn't great - but I don't think anything has changed from before.
If you're migrating to a non-BTw/Openreach service provider (like Virgin Media), there will be a cessation fee.
If you move your phone line to another BTw/Openreach provider and they cease the WLR/LLU line, there will also be a cessation fee.

[#7]

According to what PN have said moving to anyone will incur the fee.
A different network is a provider which is not Plusnet, we are your network provider and BT Wholesale network are our suppliers.
Regards
Mike

[#8]

I thought I saw all this mentioned in another thread somewhere but I can't remember where it was, I'll post back a link if I find it.

[#9]

Quote from: I

According to what PN have said moving to anyone will incur the fee.

Where have they said that?

[#10]

Here https://community.plus.net/forum/index.php/topic,140789.0.html
It seems when ever there are important changes , some of PN documentation is poorly written and causes mass confusion
Regards
Mike

[#11]

The thread I was thinking of I believe is this one http://community.plus.net/forum/index.php/topic,139625.0.html although it contains some user specific issues as well.

[#12]

Quote from: I

Here https://community.plus.net/forum/index.php/topic,140789.0.html

I think that's badly worded.
In terms of wholesale level, I don't think anything has changed (other than the migration process) in terms of cessation charges.

[#13]

Did anyone receive notice of the new T&Cs and Price Guide then? Things have definitely changed. If they haven't changed, Plusnet can jolly well put back the old terms can't they? 
How the early termination fees have changed:
http://community.plus.net/forum/index.php/topic,139625.msg1239363.html#msg1239363
http://community.plus.net/forum/index.php/topic,139625.msg1239491.html#msg1239491
How the cease fee term has changed:
http://community.plus.net/forum/index.php/topic,140607.0.html
http://community.plus.net/forum/index.php/topic,140789.0.html
These are material changes to the detriment of the customer. They can be resolved to match the old terms if Plusnet:
- add a new term and table to the price guide, reinstating the old fees for Line Rental Saver customers terminating phone and broadband
- change the cease fee term back to saying "a cease fee is payable if you don't use a recognised transfer process to move to another service provider", alternatively Plusnet need to define "a different network" or re-write the term in a clear, understandable way to the customer with the effect that any customer using Ofcom's recognised gaining-provider-led transfer process for the Openreach Network does not pay a cease fee.

[#14]

Have a look at your Account Summary at the Member Centre. Does it give any definitive information there? (sorry if I've missed you posting it in one of the other threads). I know a few years back when they changed the amount of the cessation fee, we were notified and the new value was in the Account Summary.

[#15]

That isn't the point
I don't believe the amount has changed - although according to my Account Summary there isn't one - but the conditions under which it is charged appear to have been according to at least one rep on here