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Why am I being charged £12 instead of £10

hamilton36
Grafter
Posts: 220
Registered: 13-08-2007

Why am I being charged £12 instead of £10

I have just seen your "billing email", which states that you have deducted £12!  It used to be £10 or just under, so when has the charge gone up by 20% and why, please.
Thanks,
Alex Angry
3 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Why am I being charged £12 instead of £10

Alex,
Why not give us a ring or raise a ticket answering this question?
Both calls and tickets are answered quickly by a member of our team who would be able to give you an answer to your query without your needing to come to the forum and ask Smiley
In answer to your question, this is due to the £1.50 non direct debit surcharge.  If you take out a direct debit with us, then you will go back to paying £9.99 per month.
hamilton36
Grafter
Posts: 220
Registered: 13-08-2007

Re: Why am I being charged £12 instead of £10

James,
But you have a direct debit. I.e. you take the payment due out of my bank account without any further authorisation from me.  I have not responded to earlier notification because I thought my dues are paid by Direct Debit.  Can you explain please.
Thank, Alex.
What does "raising a ticket" mean in plain English?
adie:quote
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Why am I being charged £12 instead of £10

Hi there,
It looks like you've given us card details rather than a direct debit, looking back it doesn't look like you've had a direct debit on your account.
Quote
What does "raising a ticket" mean in plain English?

If you go to our website and visit contactus.plus.net you'll be presented with a purpleish coloured button to 'ask our support team a question' (unless you've already got an open ticket in which case you'll be given options to view the open ones).
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff