All I wanted from day one is a straight answer to why my speed has dropped from 68Mbs down to 48Mbs
But all I have got is the run-around from support with the usual "we have run tests and you are within estimates"
How does that answer the question?
I go to a PlusNet Garage and buy myself a shiny new sports car with a top speed of 80 mph
I take out the car and hit a top speed of 68 mph one day and am happy with that speed but then the next day it would only hit 48 mph and I’m not happy with that so I think I will be taking it back to the PlusNet garage to be fixed.
If the garage mechanics were PlusNet support they'd send my car back and tell me "Well we drove it and it goes so there's nothing wrong"
I hope someone from PlusNet it reading this because it reads like a joke.
It also shows how ridiculous your support team are.
If only I could get PlusNet to release me from my contract early and without penalty I’d be leaving this rat infested sinking ship company faster than you could say “We’ll do you proud”
Asus Rampage V Extreme X99 , Intel i7 5960X @ 4.7Ghz , 32Gb Corsair Vengance 3200Mhz Corsair Dual Loop Liquid Cooling , 480Gb Samsung EVO 850 HDD , WD 2Tb Hybrid HDD EVGA 980Ti Classified , Creative Recon 3D Sound , Corsair HX1200i PSU Logitech Z5500 5.1 Sound System , Corsair Graphite 760T Case
Im having a similar problem but with upload speed dropping by 90% I dont agree that they can charge a penalty if it is they who are in breach of contract but there claim that they are customer driven doesnt hold up