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Why Did I Leave Sky???? For This, Really????

Kuffdam
Newbie
Posts: 8
Registered: 22-09-2014

Why Did I Leave Sky???? For This, Really????

Like many others here on the feedback page... I've joined and wondering why the hell I did it...
Left Sky Fibre to join this nonsense
Great customer service when taking my money and making sure I'm ok during the sales pitch, now... I don't have web, no install date, on the phone to wait an hour at a time...
I'm waited in all day for the installation, no one has shown up, Sky have cut me off and now..... the great void of customer service
WHAT IS GOING ONHuh?
My installation was set for 22nd Sept, no one came, My phone works, thats it...
'WERE SORRY FOR MAKING YOU WAIT, OUR ADVISORS ARE BUSY, 60 MINS WAIT TIME"
but if I want to sign up, I can talk to you RIGHT NOW
User name KUFFDAM303
CANCEL ME, let me return to SKY
jim:red All caps in title changed as per Forum Rule mod:end
19 REPLIES
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: WHY DID I LEAVE SKY???? FOR THIS, REALLY????

Sky Fibre to join Plusnet Fibre?
Technically, you shouldn't need an engineer if fibre to fibre. Do you have the openreach modem already or do Sky provide an all in one? Have you received the Plusnet router?
If you don't have an openreach modem, you'll probably need an engineer.
Kuffdam
Newbie
Posts: 8
Registered: 22-09-2014

Re: Why Did I Leave Sky???? For This, Really????

Sky was an all in one solution, I now need the Openreach modem.. I had hoped this could all be done without having to give up my afternoon, but no such luck
Instead, waited home from 1pm till 6pm, then the further 2 hours "just in case'
Waste of a day, now left with no internet and I work from home... Do I get to bill Plusnet for the loss in service?
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: Why Did I Leave Sky???? For This, Really????

I'm sure Plusnet will refund the downtime experienced if you let them know.
Any chance to try connection your Sky all in one with the PN details? However, I think Sky lock down 99% of the time. :/
Kuffdam
Newbie
Posts: 8
Registered: 22-09-2014

Re: Why Did I Leave Sky???? For This, Really????

The Sky router is totally locked down, I've bought my own cable/fibre router to replace this, the main reason for joining actually was to use my own router
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: Why Did I Leave Sky???? For This, Really????

I'm guessing as you put it, it's just a router right? :/
Do you have any OR vans around you? Cheesy "Hello neighbour, Mr OR engineer, can I take a modem?" (This is my back up plan when my fibre goes down)
Kuffdam
Newbie
Posts: 8
Registered: 22-09-2014

Re: Why Did I Leave Sky???? For This, Really????

I can always source a modem router if needed, If I get hold of one, is that going to get me up and running? does the open reach modem do anything special above a normal modem?
hillyfields123
Grafter
Posts: 148
Thanks: 2
Registered: 16-09-2014

Re: Why Did I Leave Sky???? For This, Really????

Not as far as I'm aware - I believe it's just a bog standard VDSL/ADSL2+ modem.
launton
Grafter
Posts: 80
Registered: 07-08-2014

Re: Why Did I Leave Sky???? For This, Really????

Can the SR102 be put into modem only mode and use your router for the login?  You're probably up and running as my fibre switchover from SKY was seamless. Did you leave your SKY router plugged in and on?  It was suggested to me that the engineer can tell if a modem syncs on the line when they set you up and won't bother calling to the address and sign the job off as they think a modem is already present.  This happened to me. 
hillyfields123
Grafter
Posts: 148
Thanks: 2
Registered: 16-09-2014

Re: Why Did I Leave Sky???? For This, Really????

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Why Did I Leave Sky???? For This, Really????

Hi Kuffdam.
This is with me now, we need answers just as much as you do.
I will contact you shortly and update this thread.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Why Did I Leave Sky???? For This, Really????

Thanks for speaking with me today, Kuffdam.
As discussed, we're getting someone out to your property with a modem on Thursday morning.
Apologies in advance for the downtime for the rest of today, and tomorrow.  Sad
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Kuffdam
Newbie
Posts: 8
Registered: 22-09-2014

Re: Why Did I Leave Sky???? For This, Really????

Another failed visit.... 8am till 1pm has now come and gone, another day wasted and still no closer to internet
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Re: Why Did I Leave Sky???? For This, Really????

Could you set up a wired  connection direct to the fibre socket in the mean time.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Why Did I Leave Sky???? For This, Really????

Hi Kuffdam,
I am sorry to hear about this.  Embarrassed
I will have to contact our suppliers to get some answers. I'll let you know the outcome.
Matty
EDIT: Thanks for your time today. I'll check back up tomorrow to see if Openreach have been in touch.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet