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When will I be able to see my useage again?

longedge
Rising Star
Posts: 274
Thanks: 36
Fixes: 1
Registered: ‎27-01-2008

When will I be able to see my useage again?

I raised a ticket recently and the reply was that there are still issues for some users (including me) who see a "No useage recorded" message when trying "View my useage" but it's receiving attention. In view of the reply, I closed the ticket.
I have never got anywhere near my 40GB limit usually being around the 20GB mark but sods law being what it is, I don't like to be approaching the end of my billing period 'flying blind'.
When is it going to be resolved?
12 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: When will I be able to see my useage again?

Hi there,
Really sorry about this. There's another update due today for those issues on the service status feed, so hopefully we should know more soon - unfortunately though we've no idea of when it will be fixed at present. We will make sure to keep you posted though.
longedge
Rising Star
Posts: 274
Thanks: 36
Fixes: 1
Registered: ‎27-01-2008

Re: When will I be able to see my useage again?

Still not been able to get to the bottom of it eh..  Smiley
dratddestroyer
Grafter
Posts: 164
Registered: ‎27-09-2007

Re: When will I be able to see my useage again?

I now see a [tt]No useage recorded[/tt] message when trying "View my useage".
This only started happening on my billing date.
Plusnet Help Team
Plusnet Help Team
Posts: 13,627
Thanks: 262
Fixes: 75
Registered: ‎27-04-2007

Re: When will I be able to see my useage again?

Hi guys, we'll be updating service status again re this at some point this week.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: When will I be able to see my useage again?

Presumably users who are still on a "limited" connection will not be penalised due to this problem?
Would seem a little harsh if a user was unable to realise they were approaching their 10Gig allowance and was then hit for excess usage.
longedge
Rising Star
Posts: 274
Thanks: 36
Fixes: 1
Registered: ‎27-01-2008

Re: When will I be able to see my useage again?

Problem sorted for me.
As usual I'm still way below my useage allowance  Cool
Plusnet Help Team
Plusnet Help Team
Posts: 13,627
Thanks: 262
Fixes: 75
Registered: ‎27-04-2007

Re: When will I be able to see my useage again?

Quote
Presumably users who are still on a "limited" connection will not be penalised due to this problem?

As per Bob's update to service status there may be some odd looking usage periods for some but that won't effect anyone's billing. Let me know if anyone has any individual concerns though.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dratddestroyer
Grafter
Posts: 164
Registered: ‎27-09-2007

Re: When will I be able to see my useage again?

Quote from: dratdestroyer
I now see a [tt]No useage recorded[/tt] message when trying "View my useage".


I changed to the unlimited package last weekend  and now I can't see my usage.
I want to check and make sure my kids aren't hammering the connection threatening the account.
Highlighted
Superuser
Superuser
Posts: 1,884
Thanks: 470
Fixes: 7
Registered: ‎05-11-2008

Re: When will I be able to see my useage again?

Hi there
I would not worry about it to much ( its only for reference on the ul package), on unlimited you can " hammer" the connection as much as you like (24/7 if you so wish ), with out any chance of threatening your account.
Regards
Mike 
Mike
Superuser
Superuser
Posts: 9,877
Thanks: 1,240
Fixes: 71
Registered: ‎06-04-2007

Re: When will I be able to see my useage again?

Quote from: dratdestroyer
I changed to the unlimited package last weekend  and now I can't see my usage.

Since the previously known problem is reported as "resolved" it's possible this is something different and account specific. I suggest raising a ticket for CS to take a look at your account.
David
dratddestroyer
Grafter
Posts: 164
Registered: ‎27-09-2007

Re: When will I be able to see my useage again?

Quote from: dratdestroyer
I now see a [tt]No useage recorded[/tt] message when trying "View my useage".
This only started happening on my billing date.


The usage is working here now.
- I.T.Works - Thanks for the info about the unlimited usage. I was cautious on how unlimited the connection was as I was sure there was a "fair usage" policy the kids could break.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: When will I be able to see my useage again?

Quote from: dratdestroyer
I was cautious on how unlimited the connection was as I was sure there was a "fair usage" policy the kids could break.

As has been said, there's not Smiley We wouldn't be able to sell it as Unlimited if there were.