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Whats happened to my speed????

rneilg
Grafter
Posts: 43
Registered: 28-10-2007

Whats happened to my speed????

Hi, I noticed my connection has gone VERY Sloooooow - when i tested it by downloading from a newsgroup i was getting speeds of around 38kbs - last week i was getting 700kbs. Even BBC I player is unwatchable. Can you check please?
Thanks
Neil.
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Whats happened to my speed????

As always please post your router stats (noise margin, attenuation and speed) and the result of a BT speedtest
rneilg
Grafter
Posts: 43
Registered: 28-10-2007

Re: Whats happened to my speed????

I suspect I am being incorrectly capped. My usenet download starts fast and then drops - I have had this happen before!!!!

Hopefully they can fix it quickly as I am no where near my limits!
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Whats happened to my speed????

Try answering Jim's questions please - we might then be able to help!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Whats happened to my speed????

It looks like you had a brief period where your line synced at a very low rate to the exchange, this caused your IP profile to drop down to 350. You're now connected back at your normal speed and your IP profile has increased back to 6500.
You should find that a speedtest shows the speeds back to normal now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff