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Whats happened to my speed????

rneilg
Grafter
Posts: 43
Registered: ‎28-10-2007

Whats happened to my speed????

Hi, I noticed my connection has gone VERY Sloooooow - when i tested it by downloading from a newsgroup i was getting speeds of around 38kbs - last week i was getting 700kbs. Even BBC I player is unwatchable. Can you check please?
Thanks
Neil.
4 REPLIES 4
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Whats happened to my speed????

As always please post your router stats (noise margin, attenuation and speed) and the result of a BT speedtest
rneilg
Grafter
Posts: 43
Registered: ‎28-10-2007

Re: Whats happened to my speed????

I suspect I am being incorrectly capped. My usenet download starts fast and then drops - I have had this happen before!!!!

Hopefully they can fix it quickly as I am no where near my limits!
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Whats happened to my speed????

Try answering Jim's questions please - we might then be able to help!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Whats happened to my speed????

It looks like you had a brief period where your line synced at a very low rate to the exchange, this caused your IP profile to drop down to 350. You're now connected back at your normal speed and your IP profile has increased back to 6500.
You should find that a speedtest shows the speeds back to normal now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.