cancel
Showing results for 
Search instead for 
Did you mean: 

What's with the coding in latest email from PN?

fishrow
Grafter
Posts: 67
Registered: ‎31-08-2009

What's with the coding in latest email from PN?

I have an app that I fire up that shows me what emails might be waiting in my various accounts. I can take a look there at any message if I want before running my proper mail app to download it.
I didn't do any online yesterday and have just come on and run my app. I see there are the 2 identical emails from PN with an apparent title of "Important information about.....blah blah".
Looking at one, it's just full of code and the only thing decipherable is the headers. There is a line saying "mime encoded".
This is a first.
Is it a scam and is that code going to have some malware in it?
If not, who the hell thinks that they've got to change the content of an email that presumably is delivering some textual information?
It's bad enough the stupid html emails.
Anyone else got an email about "Important information ........" recently?
8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: What's with the coding in latest email from PN?

Can you provide us with a copy of the headers and the text from the message please? It sounds genuine enough but we can check for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: What's with the coding in latest email from PN?

I would think it is the one about the end of the year hold on the prices
it is transmitted as a base 54
Quote
--=_e1afca05ef62baee7f1b8bb7548c8c79
Content-Type: text/plain
Content-Transfer-Encoding: base64
WW91ciB1c2VybmFtZTogcGV0ZXJzdG9uZQoKCkltcG9ydGFudCBpbmZvcm1hdGlvbiBhYm91dCB5
b3VyIFBsdXNuZXQgc2VydmljZQo9PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09
PT09PT09PT09PT0KCkhlbGxvIAoKCkhhdmluZyBsaXZlZCB1cCB0byB0aGUgcHJvbWlzZSBvZiBm
cmVlemluZyB5b3VyIGJyb2FkYmFuZCBwcmljZSBhdCCjNS45OSBhIG1vbnRoIGZvciAxMiBtb250
aHMsIHdlJ3JlIG5vdyBicmluZ2luZyB5b3VyIHByaWNlIGluIGxpbmUgd2l0aCBvdXIgY3VycmVu
dCBQbHVzbmV0IFZhbHVlIHNlcnZpY2UgYXQgozYuNDkgcGVyIG1vbnRoLgpSZXN0IGFzc3VyZWQs
IHdlIHN0aWxsIG9mZmVyIHRoZSBjaGVhcGVzdCBzdGFuZGFsb25lIGJyb2FkYmFuZCBpbiB0aGUg
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: What's with the coding in latest email from PN?

What's plus or minus 10 between friends?
Quote from: pierre_pierre
it is transmitted as a base 54
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: What's with the coding in latest email from PN?

a small  netbook and the wrong glasses
fishrow
Grafter
Posts: 67
Registered: ‎31-08-2009

Re: What's with the coding in latest email from PN?

Quote from: _Adam_Walker_
Can you provide us with a copy of the headers and the text from the message please? It sounds genuine enough but we can check for you.
Adam


Adam, I've copied the header part from my preview app and had a look against kept mails. The layout and names/IPs seem similar so probably it's ok.
The salient point is: I cannot imagine that whatever the "important information" might be,  it needs to be encoded in some fashion and not just described in plain english text.
I know some other matters might be important to people but this kind of unnecessary idiocy is something that gets me.
Quote
Return-path: <padminatpih-cronhost01.servers.plus.net>
Envelope-to: postmasteratremovedbyme
Delivery-date: Tue, 21 Jun 2011 09:20:07 +0100
Received: from [212.159.7.102] (helo=mx.pcl-ipin03.plus.net)
  by inmx15.plus.net with esmtp (PlusNet MXCore v2.00) id 1QYwBr-0005VG-Af ; Tue, 21 Jun 2011 09:20:07 +0100
Received-SPF: None identity=pra; client-ip=84.92.1.65;
  receiver=mx.pcl-ipin03.plus.net;
  envelope-from="padminatpih-cronhost01.servers.plus.net";
  x-sender="autoemailatplus.net";
  x-conformance=sidf_compatible
Received-SPF: None identity=mailfrom; client-ip=84.92.1.65;
  receiver=mx.pcl-ipin03.plus.net;
  envelope-from="padminatpih-cronhost01.servers.plus.net";
  x-sender="padminatpih-cronhost01.servers.plus.net";
  x-conformance=sidf_compatible
Received-SPF: None identity=helo; client-ip=84.92.1.65;
  receiver=mx.pcl-ipin03.plus.net;
  envelope-from="padminatpih-cronhost01.servers.plus.net";
  x-sender="postmasteratrelay.pcl-ipout01.plus.net";
  x-conformance=sidf_compatible
X-SBRS: 5.3
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: AqkBADdTAE5UXAFBmWdsb2JhbAA4HAeCSoNxkUuNbwGBBAEBAQEBCAsLBxQliHWvHIMWjTuDMIJ6BJZIiASDIQ
X-IronPort-AV: E=McAfee;i="5400,1158,6383"; a="554737298"
X-IronPort-AV: E=Sophos;i="4.65,400,1304290800";
  d="scan'208,217";a="554737298"
Received: from mx.ironport.plus.net (HELO relay.pcl-ipout01.plus.net) ([84.92.1.65])
  by mx.pcl-ipin03.plus.net with ESMTP; 21 Jun 2011 09:20:06 +0100
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: AssIADdTAE7Unw4U/2dsb2JhbAA4HAeCSoNxkUuNbwFwd4h1rxyDFo07gzCCegSWSIgEgyE
Received: from outmx08.plus.net ([212.159.14.20])
  by relay.pcl-ipout01.plus.net with ESMTP; 21 Jun 2011 09:20:06 +0100
Received: from [212.159.15.148] (helo=pih-cronhost01.plus.net)
by outmx08.plus.net with esmtp (Exim) id 1QYwBp-0002fs-IO; Tue, 21 Jun 2011 09:20:05 +0100
Received: from padmin by pih-cronhost01.plus.net with local (Exim 4.63)
(envelope-from <padminatpih-cronhost01.plus.net>)
id 1QYwBo-0005zN-Fo; Tue, 21 Jun 2011 09:20:04 +0100
To: postmasteratremovedbym
From: Plusnet Customer Support <autoemailatplus.net>
Reply-To: Plusnet Customer Support <autoemailatplus.net>
CC:
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="=_e921a2d0a9e83c8e5a606b00729123ed"
Message-Id: <E1QYwBo-0005zN-Foatpih-cronhost01.plus.net>
Date: Tue, 21 Jun 2011 09:20:04 +0100
X-PN-Virus-Filtered: by PlusNet MXCore (v5.00)
X-PN-Spam-Filtered: by PlusNet MXCore (v5.00)
Subject: Important Information about your Plusnet Service
Community Veteran
Posts: 5,177
Thanks: 482
Fixes: 20
Registered: ‎10-06-2010

Re: What's with the coding in latest email from PN?

Part of the base64 posted decodes as:
Having lived up to the promise of freezing your broadband price at £5.99 a month for 12 months, we're now bringing your price in line with our current Plusnet Value service at £6.49 per month.
I guess the message got encoded because the £ character symbol isn't within 7-bit ascii.
fishrow
Grafter
Posts: 67
Registered: ‎31-08-2009

Re: What's with the coding in latest email from PN?

HuhHuh
I've got plenty emails from places where they show the payment figure with the pound char and, moreover, one early one from PN soon after I joined with it also and has a "... autoemailatplusnet" source same as recent. Certainly all the subsequent emails about the monthly charge don't have  a pound char in front of the amount.
For sure, a human is the source of all these and making the decision to use whatever software to generate and what to type in. I object to changes which have no benefit whatsoever to the end-user and in fact make matters worse.
jim:quote
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: What's with the coding in latest email from PN?

true this is my bill notification today - the source not the actual output
Quote
Company name: N/A
We'll soon be taking a payment of £18.22, for your PlusNet service. This
will leave your account on or after 29/06/2011.
This email is for your information only, so you don't need to do anything
to complete the payment.