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What's on the PN surprise list for tomorrow?

Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

What's on the PN surprise list for tomorrow?

In the last week I have read on here, after finding out about the first two on other websites.
1. 40/20 changed to 40/2 at new package change
2. customer service hours changes
3. price hikes
4. can anyone guess.
Any other faithful PN users looking at alternative providers?
22 REPLIES
pwatson
Rising Star
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Registered: 26-11-2012

Re: What's on the PN surprise list for tomorrow?

Perhaps tomorrow they'll actually formally announce all of the above changes rather than trying to sneak them in 'under the radar'
jafreer
Aspiring Pro
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Registered: 13-10-2012

Re: What's on the PN surprise list for tomorrow?

Absolutely I will be looking at alternative providers when my contract ends. At that point it will just be a case of comparing deals and seeing what Plusnet offers. If they can't give me a minimum of a 10 Mbps upload product (I can't get much more than 40 Mbps download), and if they haven't resolved the peak time congestion issues, then I will likely move to another supplier.
Anonymous
Not applicable

Re: What's on the PN surprise list for tomorrow?

Tomorrow's announcement:
We are always striving to improve our award winning customer service, and as a result we have been looking at our online chat opening hours. After extensively analysing the times at which our customers use online chat, and how long they have to wait, we are revamping the online chat opening hours. This will allow us to have the majority of our staff working when customer demand is at its peak. From 13th July 2015 our Online chat will be open from 7.30pm to 7.35pm on alternate Thursdays.
jafreer
Aspiring Pro
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Re: What's on the PN surprise list for tomorrow?

What is worrying is that having read these forums for quite a while, I am seeing a lot of users that were previously big advocates of Plusnet now are really voicing how unimpressed they now are (me included actually).
It takes some doing to switch off that many fans in a relatively short space of time.
jab1
Aspiring Champion
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Registered: 24-02-2012

Re: What's on the PN surprise list for tomorrow?

Totally agree jafreer, and what is even more worrying is the total silence on these important subjects from Plusnet, who seem blissfully unaware of them. Huh
John
Community Veteran
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Re: What's on the PN surprise list for tomorrow?

forums been closed to improve customer experience focus Smiley
PLan2015
Grafter
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Registered: 12-05-2015

Re: What's on the PN surprise list for tomorrow?

With the price rises isn't complaining moot? People will be free to migrate out.  Huh
rongtw
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Re: What's on the PN surprise list for tomorrow?

I have noticed of late , or is it just me PN staff dont seam to frequent these pages that often now  Huh even though they keep introducing new staff , maybe i look in wrong place .
Or are staff just ignoring the forum  Roll eyes
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Community Veteran
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Re: What's on the PN surprise list for tomorrow?

They are the staff who deal with complaints so I suspect that since they drastically reduced the number of ticket types available at https://portal.plus.net/wizard/index.html there have been a lot more complaint tickets to deal with.
Prediction of next move: they remove the ability to raise complaints online.
jelv (a.k.a Spoon Whittler)
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rongtw
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Re: What's on the PN surprise list for tomorrow?

Jelv ,, Cashback offer not to raise a Complaint  Cheesy
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
h_milsom
Grafter
Posts: 49
Registered: 04-08-2007

Re: What's on the PN surprise list for tomorrow?

https://www.originbroadband.com look interesting ...
Anyone any knowledge of these people?
Hugh
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Re: What's on the PN surprise list for tomorrow?

Origin look very much like 'old Plusnet' (I believe they have several good ex Plusnet staff).  Do note, though, I believe their 38Mb/s fibre is 2Mb/s up.
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rongtw
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Re: What's on the PN surprise list for tomorrow?

Origin BB says "Based in the heart of Yorkshire, Origin's rapidly growing team are here to help you get the most our of your superfast connection. Available 24/7/365, our support staff will always 100% UK based."
mm 24/7 support  good sales idea
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Superuser
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Re: What's on the PN surprise list for tomorrow?

Sounds like someone cloned PlusNET's marketing messages...