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What is the point of Contact Us?

piggitch
Newbie
Posts: 3
Registered: 27-10-2013

What is the point of Contact Us?

Phoned PlusNet Customer Services. The call waiting time was running at 45 minutes.  Waited 7 minutes for an online chat and got referred back to the Website.  Angry  I want to speak to someone not some flippant online faceless idiot who is not interested in my query even though my extortionate direct debit is paying their wages. 
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: What is the point of Contact Us?

Hi piggitch I'm not sure why you'd thing calling us idiots is going to help in anyway but I'm sorry about the wait all the same.
Please drop us a reply about the issue in hand and we'll do all we can to help out.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team