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What is the email address to report Phishing/Scam emails for PlusNet ?

shutter
Community Veteran
Posts: 22,132
Thanks: 3,756
Fixes: 64
Registered: ‎06-11-2007

What is the email address to report Phishing/Scam emails for PlusNet ?

It seems there is no way of contacting Plusnet customer support to report Phishing or Scam type emails...

Doing a search on "google".. for   What is the email address for Plusnet Customer support brings up the following...

Contact | Plusnet

https://www.plus.net/home-broadband/contact/
Use Live Chat, email, phone or send a message to contact us. ... Our award-winning customer support is available 7 days a week. Contact customer services or ...
 
Note... it says   " Use Live Chat, email, phone or send a message to contact us. "   Yet, I spent a very very long time going round in circles, trying to find ANY email address to contact Plusnet support... ( the only one I could find referred to Press Enquiries)..   
 
This is not "doing you proud" shutter, is it  ? ? ? ?    NOPE , it definitely ain`t....
 
I was on "live chat" just 24 hours ago... and at the end of that, there is a "feedback" form,  andone of the options listed, after using chat, is a question about how a customer would resolve a problem if chat did not work.
 
the option would be "send us an email"...
 
Well, I have been looking around the Help & Support, and cannot find any email address, except this one. 


So... please.. be kind to me... and forward this to someone who can deal with it. .... Thank you..

Most companies, that have a large customer base, have  "Anti-phishing email address" that those customers can send emails to, in the hope that they will be investigated, to prevent other less informed customers from being hacked/scammed/phished, by these criminals. 

.    PlusNet does not seem to have such a department. ...

  Which, by default, means that Plusnet Customer support is failing their customers.

However, If it does, then it is not easy to find it, and report the scam/hack/phishing emails that keep getting passed by the  spam filters on the email network.

Here are three examples that I have received in the past few days

My email address has been corrupted by inserting XXXXXXXXXXXXXXXXXXXXXXXXXX for safety.

However, you will notice it is "signed"  Kind Regards, Customer Support.....  

( YEAH, I know, it is not specifically addressed to my name... which is a clue .... that it is not genuine, so that is why I am trying to inform Customer Support, of the failure to provide customers their support in repressing this criminal activity...

By not doing so, PlusNet, as a company, is , by default, approving, and supporting  the activities of  the criminals, who send these emails. )
_______________________________________________________________________________________________

From - Sat Jul 09 23:25:58 2016
X-Account-Key: account1
X-UIDL: UID27009-1191341690
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
From: Email Alerting Service <unquarantine@quarantine.plus.com>
Subject: Alert:  An email addressed to you has been quarantined
To: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.plus.com
Date: Sat, 09 Jul 2016 23:19:07 +0100
Message-Id: <4539e25e3b53c5df92379197c531394d@ryannavarro.com>
X-Antivirus: avast! (VPS 160709-0, 09/07/2016), Inbound message
X-Antivirus-Status: Clean

Dear Plusnet Customer,

You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.

The mail was sent to you from:

*       "FedEx International Economy" <angel.costa@ryannavarro.com>

The subject line of the mail received was:

*       [-SPAM-] Delivery Notification, ID 000380934

In order to protect you, this email has been stored on our servers
and quarantined.  If you wish to retrieve this, please send an
email to unquarantine@quarantine.plus.com containing the following information;

----------------------- SUPPORT INFORMATION ----------------------
Quarantine-Id: ba0983150ad31d2c1db886649cad78415174
Message-Id: <4539e25e3b53c5df92379197c531394d@ryannavarro.com>
To: XXXXXXXXXXXXXXXXXXXXXXXXX.plus.com
----------------------- SUPPORT INFORMATION ----------------------

It should be possible to reply to this mail to retrieve your email,
as long as your email application includes this entire message in
the reply.

Kind Regards,
Customer Support.


_________________________________________________________________________________________________________________

From - Wed Jul 13 09:38:19 2016
X-Account-Key: account1
X-UIDL: UID27069-1191341690
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
From: Email Alerting Service <unquarantine@quarantine.plus.com>
Subject: Alert:  An email addressed to you has been quarantined
To: XXXXXXXXXXXXXXXXXXXXXXX.plus.com
Date: Wed, 13 Jul 2016 09:28:28 +0100
Message-Id: <7f93dc50da3805be0c1383904f562551@retra-perm.ru>
X-Antivirus: avast! (VPS 160712-2, 12/07/2016), Inbound message
X-Antivirus-Status: Clean

Dear Plusnet Customer,

You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.

The mail was sent to you from:

*       "FedEx International MailService" <eduardo.hardin@retra-perm.ru>

The subject line of the mail received was:

*       [-SPAM-] Problem with parcel shipping, ID:0000202161

In order to protect you, this email has been stored on our servers
and quarantined.  If you wish to retrieve this, please send an
email to unquarantine@quarantine.plus.com containing the following information;

----------------------- SUPPORT INFORMATION ----------------------
Quarantine-Id: 54e29ec18356d08fe489f000200d77ab26747
Message-Id: <7f93dc50da3805be0c1383904f562551@retra-perm.ru>
To: XXXXXXXXXXXXXXXXXXXXXXXX.plus.com
----------------------- SUPPORT INFORMATION ----------------------

It should be possible to reply to this mail to retrieve your email,
as long as your email application includes this entire message in
the reply.

Kind Regards,
Customer Support.




________________________________________________________________________________________________________________________

From - Wed Jul 13 22:10:40 2016
X-Account-Key: account1
X-UIDL: UID27077-1191341690
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
From: Email Alerting Service <unquarantine@quarantine.plus.com>
Subject: Alert:  An email addressed to you has been quarantined
To: XXXXXXXXXXXXXXXXXXXX.plus.com
Date: Wed, 13 Jul 2016 22:02:48 +0100
Message-Id: <6dba913b5f565da54180054c83ac603f@ceaweather.com>
X-Antivirus: avast! (VPS 160713-1, 13/07/2016), Inbound message
X-Antivirus-Status: Clean

Dear Plusnet Customer,

You are receiving this mail because you have an active virus-scanning
service, and either a banned file extension or an email containing
a virus has been sent to your address.

The mail was sent to you from:

*       "FedEx 2Day A.M." <douglas.mooney@ceaweather.com>

The subject line of the mail received was:

*       [-SPAM-] We could not deliver your parcel, #0000189080

In order to protect you, this email has been stored on our servers
and quarantined.  If you wish to retrieve this, please send an
email to unquarantine@quarantine.plus.com containing the following information;

----------------------- SUPPORT INFORMATION ----------------------
Quarantine-Id: 360e3975b1efe4bcb38a257ca3e9001414519
Message-Id: <6dba913b5f565da54180054c83ac603f@ceaweather.com>
To: XXXXXXXXXXXXXXXXXXXXXXXXXX.plus.com
----------------------- SUPPORT INFORMATION ----------------------

It should be possible to reply to this mail to retrieve your email,
as long as your email application includes this entire message in
the reply.

Kind Regards,
Customer Support.


______________________________________________________________________________

 

6 REPLIES 6
MartinC
Hooked
Posts: 9
Registered: ‎31-07-2007

Re: What is the email address to report Phishing/Scam emails for PlusNet ?

Surprised that that was a nil response to this. I have just received an obvious scam email about my Plus Net Account. As this must have passed through Plus Net servers it raises two questions:

Why was it not picked up before reaching me?

Why do Plus Net not have a "phishing" email address, like most commercial companies, to which I can forward it?

I wonder , if like the previous posting, no reply will be forthcoming, in which case I will escalate it to a complaint

jab1
Legend
Posts: 15,798
Thanks: 4,884
Fixes: 232
Registered: ‎24-02-2012

Re: What is the email address to report Phishing/Scam emails for PlusNet ?

@MartinC Try 'abuse@plus.net'

John
Townman
Superuser
Superuser
Posts: 22,338
Thanks: 9,208
Fixes: 146
Registered: ‎22-08-2007

Re: What is the email address to report Phishing/Scam emails for PlusNet ?

There might be a catch 22 here; if said email has a suspicious payload … you might not be able to send it to abuse@plus.net !!!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 15,798
Thanks: 4,884
Fixes: 232
Registered: ‎24-02-2012

Re: What is the email address to report Phishing/Scam emails for PlusNet ?

😀 The beauty of the PN spam filter.

John
MartinC
Hooked
Posts: 9
Registered: ‎31-07-2007

Re: What is the email address to report Phishing/Scam emails for PlusNet ?

Thanks for the help on this. Sent to "abuse@" and no reply but it has not been refused or bounced. Still wonder why the original got through the Plus Net servers and why the "abuse @ " is not shown anywhere on the web site.

198kHz
Seasoned Hero
Posts: 5,707
Thanks: 2,738
Fixes: 40
Registered: ‎30-07-2008

Re: What is the email address to report Phishing/Scam emails for PlusNet ?

report@phishing.gov.uk is probably more effective.

 

https://www.ncsc.gov.uk/collection/phishing-scams

Murphy was an optimist
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