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What is happening to the usual excellent forum support...

Moderator
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What is happening to the usual excellent forum support...

I posted a query as well as an issue with Caller Display not being charged for on Sunday in Accounts and Billing. I would have expected a reply by Wednesday but nothing so I bumped it and two days later still no-one appears to have bothered with it yet issues posted after mine have been responded to.
I understand the team may be busy but if they had time to pick up subsequent posts then why not mine Cry Undecided

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

8 REPLIES
Community Gaffer
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Re: What is happening to the usual excellent forum support...

I simply missed your post, sorry! Will go have a look now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Re: What is happening to the usual excellent forum support...

It's not the first time this has happened to me, Chris - beginning to get a complex Tongue Wink

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 17,657
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Registered: 05-04-2007

Re: What is happening to the usual excellent forum support...

It's not intentional, honest!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Re: What is happening to the usual excellent forum support...

Glad to hear it Cool
And thanks for responding to my linked post Smiley

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

pwatson
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Re: What is happening to the usual excellent forum support...

Perhaps PN will invest in a system that allows you to report an issue and then for it to be allocated a reference number than can be tracked. The system should be easy for the customer to use and the backend system would allow the initial report to be directed to a relevant team. The system could automatically report on issues that haven't been picked up so that they don't get forgotten or lost.
I guess the system I have in mind would be a little like being issued with a numbered slip, or ticket, at a supermarket deli counter...
Still I can dream Smiley
Moderator
Moderator
Posts: 18,207
Thanks: 2,698
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Registered: 06-04-2007

Re: What is happening to the usual excellent forum support...

That's all well and good if such a system existed that worked for the customer without having to continually respond to cut & paste replies that rarely answer all, or at times any, of the questions posted.
My experience of such a system has not been good so that's why I like to post my queries in the forum Wink

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

rongtw
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Re: What is happening to the usual excellent forum support...

I have a Post also 4 days and no reply from PN staff here  Embarrassed
http://community.plus.net/forum/index.php/topic,140752.0.html
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Moderator
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Posts: 18,207
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Registered: 06-04-2007

Re: What is happening to the usual excellent forum support...

Welcome to the elite club of the Forgotten Few Wink
It can get a bit lonely at times but the company is good Cool

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still