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What a useless ticket system.

glloyd
Rising Star
Posts: 1,658
Thanks: 20
Fixes: 1
Registered: 06-04-2007

What a useless ticket system.

I went to add to ticket 92816024 tonight and as I hit Add Comment the whole thing disappeared. 45 Minutes on the phone at 10.00pm only to be told I had deleted the ticket and it can't be un deleted. What a useless system and call waiting times get no shorter yet still keep advertising for new customers..
3 REPLIES
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: What a useless ticket system.

More worrying is that you were told it had been deleted when I think what you'll find it's been closed. Check the closed tickets.
jelv (a.k.a Spoon Whittler)
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glloyd
Rising Star
Posts: 1,658
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: What a useless ticket system.

That's the odd thing it does not show in closed tickets.
Plusnet Help Team
Plusnet Help Team
Posts: 13,386
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: What a useless ticket system.

Hi George,
It looks like you chose to close the ticket by mistake.
Closed tickets can't be re-opened but a new one has since been opened including a reference back to the closed one.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team