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What a shame....

Community Veteran
Posts: 20,535
Thanks: 2,993
Fixes: 44
Registered: ‎06-11-2007

What a shame....

What a shame.....  ...... yeah... Plusnet.... shame on you....

Received the following "customer support" email....

*****************************************************************************************************************************

Following government guidance, we’re closing our stores and our contact centre staff won’t be able to get to work as usual.

 

Our aim is to look after those who are most vulnerable so please use other ways to get support during this time like  XXXXXXXXX and our website that is available 24/7.

 

Or you can talk to us live on our website  XXXXXXXXX  our online chat service with friendly store advisors http://www. XXXXXXXXXXXX for general product questions 9am-6pm.

We are working hard to be able to provide support for customers and thank you for your patience during these difficult times

*********************************************************************************************************************************

XXXXXXXXXXX  represents the communication company that sent the email.....

 

( you can bet it wasn`t Plusnet ! )

 

8 REPLIES 8
Community Veteran
Posts: 7,135
Thanks: 1,668
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Registered: ‎23-09-2010

Re: What a shame....

"We're in this together" = we have your money expect less of a service with no refunds

 

As catch phrases go it's pretty bland and I'm already bored with seeing it just about everywhere. Maybe some company will spice it up a bit. Maybe a Larry Grayson pop up. "Shut that door" and don't go out.

Hero
Posts: 4,925
Thanks: 1,679
Fixes: 30
Registered: ‎30-07-2008

Re: What a shame....

A few minutes ago I was browsing through the broadband/phone FAQs when I noticed a box in the bottom right corner labelled Live Chat.

Curious, I clicked on it, and within a few seconds a window opened saying I was in a chat with Joe.

So is Chat sill closed down or has it come back?

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Aspiring Hero
Posts: 2,540
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Registered: ‎02-03-2016

Re: What a shame....

Didn't you ask Joe?
Ex-Plusnetter now living life in the G,fast lane!
Hero
Posts: 4,925
Thanks: 1,679
Fixes: 30
Registered: ‎30-07-2008

Re: What a shame....

I was in shock.  😐

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Hero
Posts: 4,925
Thanks: 1,679
Fixes: 30
Registered: ‎30-07-2008

Re: What a shame....

Image1.jpg

 

So, it was fake news - Joe is a robot.  ☹️

Seems to be for sales/upgrades only. Clicking on third option, I'm advised which number to phone.  🙄

How can that possibly be described as 'Live Chat'?

 

Image2.jpg

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Aspiring Hero
Posts: 2,540
Thanks: 957
Fixes: 50
Registered: ‎02-03-2016

Re: What a shame....

Can Joe pass the Turing Test?

Ex-Plusnetter now living life in the G,fast lane!
All Star
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Registered: ‎27-12-2019

Re: What a shame....

I doubt if Joe could pass the time of day!

Community Veteran
Posts: 20,535
Thanks: 2,993
Fixes: 44
Registered: ‎06-11-2007

Re: What a shame....

If I remember rightly, when I found out that Plusnet had been lying to their customers for a week, the source said that Live Chat would only be available for SALES ....