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What a shame....

shutter
Community Veteran
Posts: 21,908
Thanks: 3,664
Fixes: 61
Registered: ‎06-11-2007

What a shame....

What a shame.....  ...... yeah... Plusnet.... shame on you....

Received the following "customer support" email....

*****************************************************************************************************************************

Following government guidance, we’re closing our stores and our contact centre staff won’t be able to get to work as usual.

 

Our aim is to look after those who are most vulnerable so please use other ways to get support during this time like  XXXXXXXXX and our website that is available 24/7.

 

Or you can talk to us live on our website  XXXXXXXXX  our online chat service with friendly store advisors http://www. XXXXXXXXXXXX for general product questions 9am-6pm.

We are working hard to be able to provide support for customers and thank you for your patience during these difficult times

*********************************************************************************************************************************

XXXXXXXXXXX  represents the communication company that sent the email.....

 

( you can bet it wasn`t Plusnet ! )

 

8 REPLIES 8
billnotben
Community Veteran
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Registered: ‎23-09-2010

Re: What a shame....

"We're in this together" = we have your money expect less of a service with no refunds

 

As catch phrases go it's pretty bland and I'm already bored with seeing it just about everywhere. Maybe some company will spice it up a bit. Maybe a Larry Grayson pop up. "Shut that door" and don't go out.

198kHz
Seasoned Hero
Posts: 5,642
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Fixes: 39
Registered: ‎30-07-2008

Re: What a shame....

A few minutes ago I was browsing through the broadband/phone FAQs when I noticed a box in the bottom right corner labelled Live Chat.

Curious, I clicked on it, and within a few seconds a window opened saying I was in a chat with Joe.

So is Chat sill closed down or has it come back?

Murphy was an optimist
FTTC 40/10   Billion 8800NL
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Browni
Aspiring Hero
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Registered: ‎02-03-2016

Re: What a shame....

Didn't you ask Joe?
198kHz
Seasoned Hero
Posts: 5,642
Thanks: 2,662
Fixes: 39
Registered: ‎30-07-2008

Re: What a shame....

I was in shock.  😐

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
198kHz
Seasoned Hero
Posts: 5,642
Thanks: 2,662
Fixes: 39
Registered: ‎30-07-2008

Re: What a shame....

Image1.jpg

 

So, it was fake news - Joe is a robot.  ☹️

Seems to be for sales/upgrades only. Clicking on third option, I'm advised which number to phone.  🙄

How can that possibly be described as 'Live Chat'?

 

Image2.jpg

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Browni
Aspiring Hero
Posts: 2,612
Thanks: 999
Fixes: 54
Registered: ‎02-03-2016

Re: What a shame....

Can Joe pass the Turing Test?

Mook
Seasoned Champion
Posts: 1,266
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Registered: ‎27-12-2019

Re: What a shame....

I doubt if Joe could pass the time of day!

shutter
Community Veteran
Posts: 21,908
Thanks: 3,664
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Registered: ‎06-11-2007

Re: What a shame....

If I remember rightly, when I found out that Plusnet had been lying to their customers for a week, the source said that Live Chat would only be available for SALES ....