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What a pleasure so far from Plusnet.

alex1937
Newbie
Posts: 8
Registered: 15-12-2008

What a pleasure so far from Plusnet.

I would like to take a few minutes to say  a big thank you to the sales team (Jake) for a very smooth sign up so far. Switching from AOL which may i add is a very poor company! I'm now hoping plusnet provides a broadband service  like it does its sales/tech support.
Key features i liked about plusnets sales/tech support:
UK based call centres
Provides you with information that is clear and understandable
Friendly guys on the other end of the phone line
I will report back when my broadband goes live on the 22 of December with some intel on the service plusnet provide.
Thanks again plusnet for the service so far.
8 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: What a pleasure so far from Plusnet.

Hi Alex,
Glad to hear that everything is going well so far.  Feel free to shout up if you have any questions or anything like that Smiley
b4lamb
Newbie
Posts: 2
Registered: 28-12-2008

Re: What a pleasure so far from Plusnet.

Thats been my experience since switching to Plusnet over a year ago.
These guys have the key to success. 
UK based
Read and understand your questions and provide a comprehensive reply
Fast - really fast response to questions 24/7
Simple, logical and understandable web site
No hidden product tricks
Open and honest.
I can honestly say I've been really well looked after since joining Plusnet , they easily outstrip the competition  Roll eyes
B4lamb 
barky
Grafter
Posts: 166
Registered: 21-01-2009

Re: What a pleasure so far from Plusnet.

Have just switched to plusnet & so far all seems good - far better value than the other options I considered & not locked into a long contract .
wildly erratic download speeds so far from 0.6Mb/s to an indicated 9.2 Mb/s  Huh
assume things will settle out shortly
simple wireless setup was a joy & the transfer was without even a minor hiccup
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: What a pleasure so far from Plusnet.

what are you measuring that with?  unless you are on adsl 2, you max possible sync is 8128, giving a profile of about 7150,
barky
Grafter
Posts: 166
Registered: 21-01-2009

Re: What a pleasure so far from Plusnet.

I'm 99.9% sure the 9.2Mb/s was some sort of error - was using the broadband test & diagnostics add on for Firefox
typical max for me on broadband has been about 5 to 6 Mb/s - I lose a bit due to cable distance from exchange
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: What a pleasure so far from Plusnet.

I would ditch that test if I was you,  try the PN recommended test http://www.mybroadbandspeed.co.uk/  and also http://www.speedtester.bt.com/  can be a bit flacky at time, but if you have a line problem, you have to try and run it.  The name that they ask for is the same as you set the router
Community Veteran
Posts: 3,291
Thanks: 2
Registered: 10-08-2007

Re: What a pleasure so far from Plusnet.

Quote from: alex1937
UK based call centres

They didn't tell you about the call centre they have in Durban South Africa then?
Community Veteran
Posts: 1,886
Registered: 05-04-2007

Re: What a pleasure so far from Plusnet.

The call centre you have mentioned is for the Brightview customers, it is only when there is extreme loading on the UK CSC that a call will be diverted to Durban.
Shall we now keep this thread on topic?