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Well done Plusnet (and Openreach)

FredCojones
Newbie
Posts: 3
Registered: ‎14-04-2012

Well done Plusnet (and Openreach)

This forum seems to have a lot of negative feedback and very little positive feedback - I hope this post will help to rectify this. I raised a fault (ticket #82659110) on 11 March when my SNR suddenly shot up from 6db to 15db. At all stages (I think 3 or 4 Plusnet people were involved) the people I spoke to were courteous and knowledgeable and more importantly advanced the resolution of the fault which required 2 visits by Openreach engineers. Again there seems to be a lot of anti-Openreach material on here but Tony, the second Openreach engineer, was absolutely brilliant and tenacious in getting the fault resolved. As as result I now have a higher sync at an SNR of 6db.
If any member of the DCT sees this post, please pass on my thanks to those involved for the great service I received.
2 REPLIES
Community Veteran
Posts: 3,424
Thanks: 17
Registered: ‎18-01-2013

Re: Well done Plusnet (and Openreach)

Always good to hear some positive experiences Smiley
Thanks for taking the time to post Cheesy
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Well done Plusnet (and Openreach)

Hi FredCojones,
Thank you for taking the time to post some positive feedback!
I'm glad to hear your fault was resolved and I'll ensure the people involved receive your positive feedback! Smiley